Post Recovery Specialist

The Post Recovery Specialist is responsible for handling all aspects of daily post recovery related operations within the Asset Recovery Management Department. Will help train and mentor the post recovery staff within the department and be responsible for overall technical direction and production of post recovery related activities of the team. Assists departmental leadership in the coordination of work activities within the unit. Will assist with invoicing issues, recovery sale proceeds, title distribution, legal issues, salvage liquidation and remarketing needs within the department.

Job Duties and Responsibilities:

Investigation and Analysis (55%):

• Claims Review & Assignment Distribution

Review and evaluate settled files received from the Claims department to determine appropriate reassignment to recovery staff.

• Client Repossessions Management

Oversee and manage all client repossession processes, ensuring timely and accurate handling.

• Special Incentive Assignment Distribution

Coordinate and distribute special incentive assignments to the recovery vendor network.

• Portfolio Management

Maintain and manage a partial skip claim portfolio, while also overseeing all salvage-related files.

• Email Inbox Management

Monitor and manage department email inboxes to ensure timely responses and task routing.

• Remarketing Orders

Responsible for placing and tracking client remarketing orders in accordance with internal procedures.

• Legal Review Coordination

Conduct initial reviews of recovery-related legal issues, facilitate the Allied Legal Referral Form process, and follow up with the Allied Legal Department as necessary.

• Title Management

Handle all aspects of title processing including tracking, mailing, and in-house management.

• Notice of Intent Coordination

Calculate and establish Notice of Intent (NOI) dates in alignment with client and legal guidelines.

• Salvage Process Oversight

Lead and manage the entire salvage process, including individual salvage assignments, title document requests, bid approvals, and sale proceeds tracking.

• Post-Repossession Audits

Conduct audits and manage all post-repossession activities to ensure compliance and accuracy.

• Hold Harmless Documentation

Draft and issue Hold Harmless agreements as required by recovery processes.

Training/Educating/Mentoring (30%):

• Mentorship & Guidance

Provide guidance and instruction to new team members on recovery-related processes and procedures within the Claims and Recovery departments.

• Process Communication

Communicate account and procedure updates clearly through email and standardized templates to ensure consistency across the team.

• Training & Onboarding Support

Assist in training and educating new employees on departmental workflows, systems, and best practices.

• Stakeholder Communication

Effectively explain the Claims and Recovery process to both internal teams and external partners, including lenders and vendors.

• Collaborative Problem-Solving

Work closely with team members, upper management, and cross-functional departments to drive optimal recovery outcomes.

Reporting/ ACH Processing/ Manager Backup (15%):

• Assist Recovery Manager in the management of the proper disbursement of ACH and Recovery proceeds to insurance carriers.
• Update Recovery spreadsheets timely and with accurate sale information.
• Assist Recovery Manager and Recovery Director to ensure the Team meets service level requirements and service level standards.

Qualifications (Education, Experience, Certifications & KSA):

• High School Diploma or GED required.
• 3-4 years' experience required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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