Post Sales Customer Experience Manager
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Job Description
At Window World of Oklahoma City, OK, we're trusted leader in exterior remodeling - specializing in replacement window, siding, and doors. Our commitment to quality and customer satisfaction drives every project we complete. We're seeking a highly organized and systems-driven leader to join our team as a Post-Sales Experience Manager to help us deliver an exceptional customer journey after the sale.
Position Summary
The Post-Sales Customer Experience Manager oversees the entire post-sale lifecycle of our residential exterior remodeling projects. You'll ensure accurate measurements, efficient product ordering, job readiness, and high-quality installation - all while delivering an outstanding homeowner experience. You'll lead installation logistics, subcontractor coordination, and warranty service operations to streamline execution and maximize customer satisfaction.
Key Responsibilities
- Project Management: Oversee each project from contract signing to job completion, including field measurements, ordering, and scheduling.
- Scheduling & Coordination: Manage installation calendars, subcontractor assignments, and service appointments.
- Subcontractor Oversight: Recruit and supervise install crews, perform quality control checks, and maintain installation standards.
- Customer Experience: Serve as the main point of contract post-sale. Provide proactive communication, issue resolution, and post-install follow-up.
- Warranty & Service: Lead the warranty resolution process and coordinate service teams to address punch items quickly and professionally.
- Process Optimization: Develop and Implement SOPs for project flow, staging, communication, and reporting.
- Performance Reporting: Track KPI's including on-time installs, job accuracy, service closeout time, and customer satisfaction scores.
Qualifications
- 3-5+ years of experience in residential construction, remodeling operations, project management, or logistics.
- Strong leadership, problem-solving, and decision-making skills.
- Familiarity with CRM tools, project tracking software, and spreadsheets.
- Highly organized, detail-oriented, and process-driven.
- Excellent communication with customers, vendors, and installation teams.
- Experience managing subcontractors, field crews, or service teams a strong plus.
Performance Goals (KPI's) include:
- 90%+ On-Time Install Rate
- < 45 Days from Sale to Completion
- >98% Order Accuracy
- > 4.5 Customer Satisfaction Score
- > 7-10 Days for Service Closeouts
- Competitive base salary ($47K-$75K) based on experience
- Performance-based incentive tied to company revenue and KPI's
- Health Insurance (optional based on package)
- Paid time off (vacation, sick leave)
- Company vehicle or allowance (if applicable)
Join a team that values quality, teamwork, and customer satisfaction.
Apply not to take ownership of the customer experience and help us deliver excellence in every job by contracting:
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.