Practice Assistant II, Cardiac Rehab/ Temporary

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

TEMPORARY/ FULL TIME 40 HOURS/ CARDIAC REHAB FOXBORO MA

Benefits Eligible!

This position is Temporary with an expected duration of 4 to 6 months with hospital option to extend or shorten based on clinical or other needs.

Under the supervision of the Program Director, provides all clerical functions for Cardiac Rehabilitation in accordance with hospital and departmental policies and standards of care. Must be familiar with all aspects of Cardiac Rehabilitation.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Adhere to clinical standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.

2. Acts as Epic scheduling super user: responsible for creating schedules and templates, blocking schedules for clinicians as requested.

3. Schedules all appointments accurately, accommodating patients' requests to the extent possible. This includes all Clinician intakes and all exercise sessions once enrollment commences. This involves a high level of attention to detail as it requires coordination with multiple providers. Correctly processes information for ambulatory appointment scheduling, answer questions, and assist with problem solving. This includes, but is not limited to, triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general BWH and Patriot Place information. If necessary, transfer calls to an appropriate person or department to assist the patient.

4. Routinely conducts Tours of the Rehab Facility for prospective Cardiac Rehab patients.

5. Schedules Exercise Testing for eligible patients.

6. Ensure patients are given all necessary follow-up information, including, but not limited to testing instructions, CR information books, appropriate contact information and educational materials.

7. Prepares all patient charts for clinical assessment. Obtains all clinical information from outside institutions including MD referral to program.

8. Scans all outside clinical info into Epic.

9. Educates patients on program eligibility and the importance of obtaining insurance referral.

10. Treats all patients with dignity and professionalism.

11. Accurately prepares and distributes various department specific worksheets and reports and all other department communications; maintains all necessary supporting paperwork, i.e. forms, requisitions, etc.

12. Coordinates and processes department patient charges for all CR exercise sessions in accordance with departmental procedures and hospital policies.

13. Understands the use of various tools and applications including, but not limited to Epic, MUSE, Microsoft Outlook, and Microsoft Office programs/software.

14. Performs other secretarial/receptionist tasks within the department as requested and or indicated.

Qualifications

QUALIFICATIONS:

• Equal to four years High School scholastic achievement.

• Must be proficient in word processing.

• Should have familiarization with medical terminology.

• Proficiency with Epic EMR preferred.

• Excellent communication skills and telephone etiquette required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Work requires the ability to read, comprehend and transmit detailed instructions in order to plan and perform job duties.

• Must be able to type approximately 55-60 WPM. A comprehensive understanding of computer equipment and operations.

• Must be able to accurately and efficiently type medical terms from hand written notes and from dictation, involving a complex range of medical vocabulary.

• The ability to handle increasing workloads as volume increases.

• Work requires a comprehensive understanding of department policies and procedures in order to assume noncomplex administrative details such as answering routine question from callers.

• Must have the ability to establish own work plan and assure timely completion of routine daily tasks according to policies and standards. Problems lacking precedent review with the supervisor.

• The ability to meet deadlines, to concentrate and pay attention to details in order to monitor system function and be alert to system problems and/or failures.

• The ability to understand the overall operation and function of both an IBM computer (BICS System) and a specific computer processor and storage device for electrocardiograms.

• Work requires the ability to read, transcribe and be able to type (approximately 55-60 WPM) and proof read medical patient's reports (up to 65% of work time). Interpersonal skills necessary to deal effectively and courteously (up to 95% of work time) to assist patients and physicians with problems and/or special requests.

• General sedentary work, but may require standing and walking for up to 5% of work time.

• Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care.

Additional Job Details (if applicable)

Additional_Job_Description

Remote Type

Onsite

Work Location

20 Patriot Place

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.