Practice Office Manager

About Us:

Dental Depot is a thriving dental practice dedicated to providing high-quality care and exceptional patient experiences. We are seeking a dynamic and highly skilled Practice Manager (POM) to join our team. The POM will play a pivotal role in ensuring the smooth day-to-day operations of our office, thereby contributing to our continued growth and success.

Position Overview:The Practice Manager (POM) will serve as a key liaison between the executive team and office staff. This role is essential to maintaining policy compliance, efficient patient flow, a cohesive team, and overall patient satisfaction. The POM will also be responsible for staff management, ensuring that our practice remains a hub for high-quality dental services.

Primary Objectives:

• Institute and maintain policy and job description compliance
• Implement effective promotion and marketing strategies to attract new patients
• Utilize statistical management to track key performance indicators
• Ensure a seamless and efficient patient experience
• Foster a positive work environment that promotes teamwork
• Train and motivate staff to excel in their roles
• Prioritize patient satisfaction and referral source relationships
• Accurately represent the doctor and owner

Required Skills:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Effective delegation and leadership abilities
• Ability to inspire and motivate team members
• Calm and collected under pressure
• Proficiency in dental procedures
• Exceptional organizational skills
• Strong time management and self-motivation
• Professional demeanor and self-confidence
• Adherence to policies and procedures
• Adept at using office technology and computer systems

Supervisory Responsibilities:

• Assist with hiring, onboarding, training, and managing office staff

Physical Demands:

• Stationary position (50% of the time)
• Occasional movement to access office equipment
• Frequent computer operation
• Effective communication with patients

Hours:

• Full-time, minimum 40 hours per week in the office

Metrics:

• Monitor key performance indicators (KPIs) including total production, collections, case acceptance rate, new patients, and appointment metrics

Primary Duties:

• Serve as a liaison between the owner and staff for routine matters
• Handle and report staff or patient issues promptly
• Evaluate and improve office systems
• Coordinate with marketing and PR for practice expansion
• Collaborate with leadership to set priorities and budgets
• Monitor office profitability and growth
• Ensure staff members understand their roles and responsibilities
• Assist in hiring and staff management
• Maintain personnel files and schedules
• Conduct staff meetings and reviews
• Develop and implement training programs
• Ensure staff adherence to policies and job descriptions
• Educate patients and staff as needed
• Maintain smooth and efficient operations
• Accurately handle office transactions
• Keep staff and owner informed of important dates and events
• Cooperate with company leadership on mission, expectations, and goals