Premium Finance Customer Service Specialist

Know your rights

Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.

• Employment Eligibility (e-Verify): English & Spanish
• Right to work: English / Spanish

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Atlas PFC Loan Specialist

Responsible for supporting program and entity relationships such that our customers value our premium finance services and we achieve profitable financial returns. Must provide excellent customer service to agents and policyholders in a timely, accurate and professional manner. Also responsible for answering incoming calls, processing incoming correspondence, policy maintenance, acknowledgements, customer service requests and any other finance contract related requirements

Duties and Responsibilities:

• Take customer service calls
• Ability to effectively navigate premium finance processing system
• Handle payments for insurance premiums
• Prepare and submit documents, data and records according to department procedures and government regulations
• Note status of processing for policies that have applications
• Go through received Cancel/Reinstatement Notices
• Apply Assignment Notices to policies
• Enter contact information on policies
• Maintain loan files
• Coordinate with other UPCIC departments
• Rely on training as well as guidance from supervisor to plan and accomplish goals other duties as assigned

Requirements:

• 6 + months administrative and insurance experience
• Ability to manage high volume of incoming phone calls
• Ability to speak professionally, use proper grammar and possess good writing skills
• Energetic, customer service oriented
• Above average proficiency in Windows applications (Word, Excel, Outlook)
• Excellent organizational skills

Benefit Highlights

• Industry leading medical, dental and vision insurance plan

• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)

• Generous PTO policy

• Eligible for performance based bonuses

Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

By submitting your resume for this position, you understand and agree that Universal Insurance Holdings, Inc., may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Benefit Highlights

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses