Prescription Refill Specialist (Pharmacy + Clinical Support)

Do you have 3-5 years of experience as a Medical Assistant or Pharmacy Technician in a pharmacy or clinic setting? Ready to bring your expertise to a role that truly makes a difference? Join PCHC's Pharmacy Team as a Prescription Refill Specialist -a key position that helps ensure patients receive their medications safely, efficiently, and with compassionate care. In this dynamic and fast-paced role, you'll use your clinical knowledge, communication skills, and attention to detail to support patients and providers alike. If you're ready for your next challenge and passionate about improving access to care, we'd love to hear from you!

What's it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-time, Monday-Friday, 8:30am-5pm (Hybrid remote schedule possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine. Candidate must be eligible per PCHC's Telecommuting Policy.)

What you'll love about this role:

• Provide exceptional customer service by demonstrating empathy, professionalism, and timely follow-through to ensure every patient feels respected and supported.

• Review, coordinate, and approve prescription refill requests with accuracy and efficiency, following PCHC's standing orders and clinical policies.

• Serve as a vital communication link between patients and clinical teams-ensuring clarity, accuracy, and responsiveness every step of the way.

• Become well-versed in PCHC's systems, processes, and provider network to confidently assist with questions on prior authorizations, records, and more.

• Uphold the highest standards of confidentiality in handling protected health information, in accordance with HIPAA, 42CFR, and internal policies.

• Use your working knowledge of medical office procedures, medical terminology, and coding (CPT/ICD-10) to support smooth and compliant care coordination.

• Collaborate with pharmacy and clinical teams to identify opportunities for process improvements and elevate the overall patient experience.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

EDUCATION AND EXPERIENCE

Required:

• High school diploma or equivalent required.
• 3-5 years of clinic or pharmacy experience as a Medical Assistant (MA) and/or Pharmacy Technician required.

Preferred:

• Registration with the Maine State Board of Pharmacy as a pharmacy technician preferred or able to be licensed within one week of hire required.
• Pharmacy Certification (CPhT) required.
• Graduate of an accredited program for Medical Assistants preferred.
• (CMA) Certification by the AAMA required at time of hire. Certifications must be maintained at all times.
• (RMA) Certification by the AMT required. Certifications must be maintained at all times.
• (CCMA) Certification by the NHA required. Certifications must be maintained at all times.
• (CNA) Must have active Maine CNA license with two consecutive years out of the last three in a direct patient care setting.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

#LI-Hybrid