Principal, Business Operations And Strategy

About the Team:

AlphaSense's Content Operations Strategy and Enablement (COSE) team is responsible for establishing the strategy and infrastructure to drive sustainable and scalable growth for our Expert Calls and Compliance Operations organizations. We work closely with client-facing and cross-functional teams to drive impact across AlphaSense's Expert Insights organization.Our team is organized into the following pillars:

• Enablement: supports our teams to do their best work through employee training, communications, and knowledge management
• Systems Strategy: supercharges workflow by leveraging technology and collaborating with Vendor and Product teams
• Strategy & Planning: steers the organization towards growth through quarterly / annual planning, account strategy, performance management, and operational strategy initiatives
• Compliance Programs: leverages systems, technology, and data to support compliance teams and processes
• Business Operations & Strategy: identifies and executes top-line growth and bottom-line optimization initiatives

About the Role:

As a Principal, Business Operations and Strategy, you will report to the Senior Director of Content Operations Strategy & Enablement and lead high-impact initiatives across the Expert Insights organization. You will own the strategic initiative roadmap, identifying, prioritizing, and executing the projects that matter most. You will serve as a key business partner to Operations Leadership, driving medium and long-term priorities and ensuring cross-functional alignment across Revenue, Product, Finance, Enablement, and Operations.

Your work will span growth opportunities, strategic initiatives, operational improvements, and new product exploration, helping the organization scale efficiently while unlocking new avenues for customer and content production expansion.

Who You Are:

• 7+ years of professional experience, ideally in consulting, corporate strategy, business operations, or a high-growth startup
• Experience operating in fast-paced, ambiguous environments with a blend of strategy and execution
• Advanced Excel + SQL proficiency
• Familiarity with modern BI tools (Tableau, Looker, PBI)
• Ability to quantify impact and build ROI cases for initiatives
• Self-directed problem solver with strong first-principles and design thinking mindset
• Proven ability to manage multiple projects, make clear decisions, and deliver results in fast-paced environments
• Skilled in process mapping and scalable system design; Lean Six Sigma experience a plus
• Strong communicator who influences across levels and presents effectively to executives
• Brings stakeholders along efficiently, creating clarity without over-indexing on consensus
• Balances strategic thinking with hands-on execution and a high bar for quality
• Intellectually curious, adaptable, and collaborative; thrives in ambiguity and moves fast with precision

What You'll Do:

Strategic Initiatives

• Lead 1 to 3 high-impact cross-functional projects each quarter
• Translate ambiguous problems into structured plans with clear success metrics
• Align stakeholders across Ops, Revenue, Product, Finance, and Enablement
• Stand up new processes or capabilities and transition them to long-term owners

Growth

• Identify and evaluate new service offerings, customer segments, and partnership opportunities
• Analyze market, customer, and performance data to uncover growth levers
• Build business cases and run pilots to test and scale new initiatives
• Track growth metrics and incorporate learnings into future plans

Operational Improvement

• Diagnose workflow bottlenecks and design scalable, efficient processes
• Implement operational enhancements and drive adoption across teams
• Lead root-cause analyses and establish repeatable, reliable processes

Roadmapping & Prioritization

• Maintain and communicate a prioritized initiative roadmap
• Assess opportunities based on impact, feasibility, and alignment to goals
• Provide regular updates and trade-off recommendations to leadership
• Adjust priorities as business needs and insights evolve

Total Cash Compensation Range: $180,000 - $200,400 (Base: $150,000 - $167,000 + 20% Bonus).