Product Analyst, Enterprise Corrections

Description

We are seeking a highly motivated and detail-oriented Product Analyst to join our dynamic product team. As a Product Analyst, you will play a crucial role in the organization working with development, client success, support, implementation, sales and clients to solve problems.

HYBRID WORK POLICY: The candidate is required to come into the Plano, TX office at least 3x per week.

Responsibilities

• Provide Business Value by solving market problems to meet clients and potential client's needs.
• Gather requirements of moderate scope and complexity from a variety of sources to support product development process.
• Collect and analyze user feedback through various channels to gain insights into user satisfaction and areas for improvement.
• Communicate information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems.
• May research and analyze projects for new features based on system requirements defined by business system's owners.
• Design requirements and documentation with foresight for the future maintainability and growth of the software.
• Work closely with the Product Owner to manage customer enhancement requests and expectations.
• Work closely with customer support teams to address user issues and enhance product usability.
• May act as a liaison to clearly communicate ideas between technical and non-technical stakeholders to ensure a shared understanding of product updates.
• Create comprehensive documentation/content for product features, enhancements, and changes.
• Embrace learning and growth to gain expertise and grow in position.
• Occasional travel required.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
• A minimum of 1 year of experience in software or related experience including but not limited to writing and documenting client specifications.
• Experience using Agile SCRUM development processes.
• Strong analytical and problem-solving skills.
• Knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
• Keen attention to detail.
• Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
• Strong time management skills.
• Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
• Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
• Proficient with Microsoft Office.
• Ability to work independently as well as collaborate in a team as well as across functional groups.
• Ability to be effective in a fast-paced environment.
• Must be able to travel occasional if requested.