Product Experience & Evaluation Specialist

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Job Type

Full-time

Description

Why This Role Matters

The Product Experience & Evaluation Specialist supports Product Development by evaluating products from a consumer-centric perspective. This role operates within an agile, collaborative environment and ensures new and existing products meet performance, usability, and experience expectations. The Specialist generates actionable insights, strengthens early-stage concept development, and contributes to product documentation and training content.

What You'll Lead

Product Testing & Evaluation

• Develop and execute test protocols aligned with engineering specifications and design briefs.
• Evaluate concepts, prototypes, and tooled samples for performance, usability, safety, and overall consumer experience.
• Conduct consumer-approach testing (function, cleaning, ease of use, versatility, and "wow moments").

Insight Generation & Communication

• Collect and analyze consumer and consultant feedback.
• Document test results and communicate recommendations to cross-functional stakeholders.
• Support competitive benchmarking and early concept evaluations.

Content & Training Support

• Contribute to Use & Care guides, Features & Benefits, and training content.
• Provide proofing and editorial support for product-related materials.
• Participate in product photography, video demonstrations, and Solution Center training initiatives.

Cross-Functional Collaboration

• Partner with Engineering, Quality, Culinary, Marketing, and Creative teams.
• Engage directly with consumers and consultants to observe real-world use.
• Identify usage challenges and propose corrective actions to improve design or training content.

Requirements

What We're Looking For

• BS degree in science or related field.
• 2+ years of experience in culinary, marketing, or related fields.
• Cooking experience and strong familiarity with kitchen tools.
• Ability to test products, build setups, and document results in Microsoft Office.
• Understanding materials and manufacturing processes is a plus.
• Strong communication skills and ability to collaborate across teams.
• Adaptability, initiative, and a proactive mindset.
• High degree of professionalism and confidentiality.

Compensation and Benefits:

The anticipated salary range for this position starts at $60,000 annually, depending on experience and qualifications. This role is eligible for performance-based bonus based on individual and company performance.

This position includes a comprehensive benefits package, which includes:

• Medical, dental and vision insurance
• Company-paid life insurance with additional voluntary coverage options
• Disability insurance
• Additional voluntary benefits
• 401k match
• Flex PTO
• Paid Parental leave
• 30%+ discount on Pampered Chef Products and product giveaways

Pampered Chef currently follows a hybrid schedule at the headquartered office in Addison, IL. The expectation is for employees to be in the office on Tuesday, Wednesday, and Thursday every week.