Product Line Manager, Service

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Product Line Manager, Service

Title Product Line Manager, Service

Department Marketing Electronics

Location Niwot, CO

Reports To VP

About Us

Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries. We're a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains. We offer an exceptional and rewarding work environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.

Your Impact

We are looking for a Product Line Manager for Service who will contribute to the success of the Service Team, applying their expertise in Product Line Management to support the achievement of team and company goals and deliver innovative, reliable solutions. In this role, the successful candidate will collaborate effectively with colleagues and cross-functional teams, demonstrate strong problem-solving and decision-making skills, and maintain a commitment to professional excellence, quality and continuous improvement.

The Role

To continue and accelerate our growth, we are looking for a Product Line Manager for our Service offerings who will focus on lifecycle revenue, service portfolio creation, attachment/renewal rates, pricing, and sales enablement to maximize customer value after the product sale.

Job Responsibilities

• Service Portfolio Strategy- Lead the creation, definition, Define and management of the portfolio of service offerings (e.g., service contracts, maintenance, training, remote support, upgrades, parts programs) with cross-functional stakeholders to maximize lifecycle revenue and customer value.
• Service Sales Enablement- Partner with regional service and sales teams to develop go-to-market strategies, pricing models, tools, and sales collateral that enable effective selling of service offerings.
• Customer Value Propositions- Translate technical service capabilities into clear, differentiated value propositions for customers, focusing on uptime, cost of ownership, and performance outcomes.
• Commercial Execution- Drive attachment rates (e.g., warranty-to-contract conversion, extended service sales), renewal rates, and service penetration metrics in collaboration with sales.
• Market & Customer Insight- Gather and analyze customer feedback, market intelligence, and competitor benchmarks specific to services to inform portfolio decisions.
• Pricing & Profitability- Develop pricing strategies for service offerings that balance competitiveness, value, and margin; monitor profitability of service contracts and adjust as needed.
• Service Innovation- Identify opportunities for new or enhanced service offerings (e.g., digital/remote services, predictive maintenance, subscription models) aligned with customer needs and business strategy.
• Lifecycle Management- Manage service products through their lifecycle, from introduction and growth to renewal, enhancement, or phase-out.
• Collaboration with Operations- Work closely with service delivery, field service, and operations teams to ensure feasibility, scalability, and quality of offerings.
• Metrics & Reporting- Own KPIs specific to services such as service revenue growth, attachment and renewal rates, margin performance, and customer satisfaction.
• Ensures production planning efforts are accurately forecasted and staged.
• Use the voice of the customer to define product roadmaps that anticipate market requirements and create a competitive advantage.
• Develop business cases and requirements documents to justify and guide R&D efforts
• Inspire and drive the organization toward the common roadmap goals.
• Maintain a clear understanding of competitive space and each product's value proposition
• Responsible for the creation and deployment of technical marketing, sales information, and collateral to field personnel and customers. Ensures accuracy and timeliness of collateral.
• Ensures optimal product lifecycle management of new and pre-existing products.
• Collaborates with a variety of functional areas such as sales, engineering, manufacturing, and operations related to product management, sustaining engineering, and order fulfillment.
• Maintains customer communications and contacts through an online CRM system.
• Works with MarCom on collateral and trade shows related to the product line .
• Administers and complies with all EH&S policies, and procedures set forth by Federal, State, and company directives.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.
• This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Required Qualifications

• BS degree in Engineering or the sciences. An advanced degree or MBA is a plus.
• 3 or more years of experience marketing Service in the Semiconductor or Life Sciences industries.
• Strong commercial mindset with ability to link technical service features to customer business outcomes.
• Ability to influence and align cross-functional teams (sales, service delivery, finance, product).
• Data-driven decision-making, especially around service sales forecasting and performance tracking.
• Has demonstrated marketing and/or business skills, including market assessments, prospecting, business development, and customer management.
• Strong verbal and written communication skills.
• Has proven ability to work across functional and cultural boundaries.
• Required skills: communication, collaboration, organization etc.

Work Environment & Physical Requirements

• This role primarily operates in an office/lab/manufacturing environment. Must be able to sit, stand, and use a computer for extended periods of time.
• Location- This role is based in Niwot, Colorado, and requires working on-site approximately 75% of the time. A hybrid schedule will be determined with the hiring manager. Relocation assistance may be available; however, local candidates will be given priority.
• Occasional lifting of up to 20 lbs. may be required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

Compensation & Benefits

• Competitive base salary range: $91000 - 140000 depending upon experience

• Our compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks. For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education. Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.

• Comprehensive benefits package:

• Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance.

• 401(k) retirement plan with company match.

• Vacation, holiday, and leave policies.

• Tuition reimbursement, Employee recognition programs, Employee assistance programs.

Particle Measuring Systems is proud to be an Equal Opportunity Employer and are committed to building an inclusive and supportive workplace where everyone can thrive.