Product Manager - Letters Platform (West Coast -Pst)

About the Role:

Arine is looking for a Product Manager to lead the development of our letter management platform, joining a strong team of diverse software and clinical professionals. This candidate will have a direct impact on the product strategy, design, and processes that drive our core enterprise solutions, specifically focusing on automating patient and provider letters across a vast range of clients and programs.

In this role, you will report into the product team and play a key part in shaping the product strategy, design, and processes that drive our core platform solutions. You will be responsible for building a near-term process to triage letter customization requests from clients and in the long term, own the letter management platform that will deliver efficiency and productivity gains for both internal stakeholders and customers. You will deliver flexibility, reliability, and efficiency in the letter generation and delivery processes, elevating user satisfaction for customers and Arine customer success teams.

What you'll be Doing:

• Mastering and Optimizing Letter Workflows: Deeply understand, map, and continuously improve the end-to-end letter generation and delivery flows that fuel Arine's platform. Identify bottlenecks and inefficiencies, and drive initiatives to streamline processes and reduce execution time through automation and configuration tooling.
• Driving User Satisfaction: Gather user feedback, analyze usage data, and collaborate with clinical and technical teams to ensure letter workflows are intuitive, efficient, and configurable to meet client needs with quality and reliability at scale. Champion enhancements that directly improve satisfaction and efficiency for both internal teams and clients.
• Supporting Product Direction: Contribute to translating Arine's strategic vision into a cohesive product roadmap, with a strong focus on letter management efficiency, automation, and configurability.
• Collaborating with Clinical Experts: Work closely with Arine's client support team to ensure that letter content and workflow improvements directly enhance efficiency, responsiveness while optimizing developmental costs.
• Prioritizing Features: Use data-driven insights and market analysis to help prioritize features that drive letter management efficiency, maximize value for users, and deliver on product KPIs.
• Defining Requirements: Synthesize client and user needs into clear, actionable requirements that enable the engineering team to deliver high-impact solutions for letter automation and management.
• Balancing Tradeoffs: Help balance features, schedules, and resources to deliver on business goals while maintaining a focus on letter management optimization.

Our Ideal Candidate

• 3+ years in product management or related roles, preferably with experience in workflow automation or content management platforms within healthcare software products and services.
• Workflow Mastery: Demonstrated ability to analyze, design, and optimize complex workflows, driving measurable improvements in efficiency and client satisfaction, specifically in document or letter generation.
• Healthcare Knowledge: Understanding of the U.S. healthcare ecosystem, particularly regarding patient and provider communication.
• Technical Acumen: Comfortable with technology, development processes, and product strategy, with an understanding of scalable platform solutions.
• Analytical & Communication Skills: Strong analytical, organizational, and communication skills, with experience presenting to both technical and business stakeholders.
• Customer Empathy: Eagerness to understand user challenges and deliver solutions that make their work easier and more impactful.
• Self-Starter: Proven ability to work independently in fast-paced, dynamic environments.

Nice to Haves

• Experience in both software product management and clinical pharmacy applications
• Skills in interface and user experience design
• Understanding of AI/ML concepts and applications
• Startup experience

Travel and Other Information:

• Travel up to 10%

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $120,000-140,000/year.