Product Manager

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

About the Role

At Promise, we’re building technology that makes government assistance programs more accessible, efficient, and human-centered. As a Product Manager, you’ll dive into some of our most impactful product areas—owning initiatives end-to-end, driving clarity across teams, and ensuring our solutions deliver for agencies and the communities they serve.

This role is for someone who thrives in complexity, balances user empathy with business needs, and isn’t afraid to tag in wherever the product needs leadership most. You’ll collaborate with engineers, designers, and government partners to ship features that reduce barriers, streamline processes, and create lasting impact.

What You’ll Do

• Own product areas: Take responsibility for specific product pieces—shaping strategy, defining requirements, and delivering outcomes.

• Drive real-world impact: Improve applicant experiences, reduce manual operations, and help agencies serve more people with fewer resources.

• Balance near- and long-term: Deliver immediate value to customers while building toward scalable, repeatable solutions.

• Collaborate cross-functionally: Work with UX, engineering, compliance, and customer teams to prioritize and execute effectively.

• Learn and iterate: Use research, data, and feedback to refine workflows and maximize adoption.

What Will Help You Succeed

• Experience: 5+ years in product management, ideally in GovTech, FinTech, or utilities.

• Hands-on execution: Ability to dive into details, synthesize complexity, and deliver with urgency.

• Data-driven mindset: Skilled at using analytics to guide product decisions and measure impact.

• Collaboration: Strong communicator who thrives at the intersection of technical and non-technical teams.

• Flexibility: Willingness to travel (~20%) and jump into new product areas as priorities evolve.

• Preferred: Familiarity with government programs, utilities, or benefits administration, plus knowledge of compliance/privacy standards.

Who Thrives at Promise

You’ll love it here if:

• You are energized by big, complex challenges and the opportunity to solve them.

• You want your work to have a real, measurable impact on people’s lives.

• You take ownership and run toward problems, not away from them.

• You value clear, candid, and constructive communication.

Promise is not for you if:

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.

• You are uncomfortable with change. We move fast, adapt often, and expect agility.

• You want a typical corporate culture. We are mission-driven, ambitious, and direct.

• You believe efficiency means “doing less.” We believe efficiency means doing better.

Company Benefits

• 100% paid health coverage

• Generous PTO and sick leave

• Lunch, snacks, and coffee provided

• Company retreats

• Opportunities to travel and see the impact of your work

• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.