Product Manager, Prompt Engineering - New Venture

This is a full-time Product Manager role reporting to the New Venture Product team. You'll support the development of a new digital mental health experience by refining conversational flows, analyzing user interactions, and collaborating with clinical, design, and engineering teams to deliver a cohesive, high-quality product. This is a hybrid role based in New York City, with an expectation of being in-office two days per week. Our office is located at 60 Madison Avenue.

What you'll do:

• Analyze User Interactions : Review conversation data to spot trends, identify opportunities to improve tone, user experience, and clinical efficacy, and work closely with our clinical team to implement changes.
• Design and Refine Conversational Experiences : Write, test, and refine prompts to guide chatbot responses. Build evaluation datasets, analyze model outputs, and iterate until performance meets our high standards.
• Product Development: Partner with engineers and designers to scope features, run sprints, and deliver a cohesive, high-quality product experience across frontend, backend, and chatbot layers.
• Research & Reporting: Track user behavior and product outcomes, report insights to the team, and help shape our roadmap with data-driven recommendations.
• Be a Builder: This is an early, agile project - you'll pitch in wherever needed to help us move fast and learn quickly.

What success looks like:

• Meet or exceed targets product KPIs such as user retention and satisfaction metrics
• Contribute to a seamless and compelling customer experience, as measured through customer satisfaction metrics like NPS and customer retention.
• Foster a team culture of high-velocity experimentation and continuous improvement

What you'll bring:

• 3+ years or product or project management experience
• Strong analytical skills and experience with data-driven decision making
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development.
• Exceptional communication, organizational and collaboration skills
• Strong writing and language skills
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care
• Ability to thrive in a fast-paced environment.

The target base salary range for this position is $133,440 - $166,800, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.