Product Manager, WMS

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We're looking for a passionate, high-energy product manager who can transform warehouse operations into competitive advantages. You'll drive execution for key areas of our WMS platform - the operational engine powering fulfillment across Stord's network and partner 3PLs processing over $10 billion in commerce annually.

What makes this role special:

• Operational impact at scale: Your product decisions directly influence throughput, accuracy, and efficiency across a rapidly growing fulfillment network

• Front-row seat to reality: See your features go live in real warehouses within days, not months - immediate feedback from operators using your product every shift

• Strategic leverage: WMS sits at the heart of Stord's value proposition - you're building the foundation that enables every brand promise we make

• Collaborative logistics team: Work alongside talented PMs, designers, and analysts in the logistics product group who deeply understand the domain

• Leadership partnership: Partner directly with the Head of Product Logistics and Senior PM who own the WMS vision and strategy

You'll solve problems where milliseconds matter and mistakes are measured in dollars. This isn't about building another WMS; it's about designing workflows that help warehouse associates pick hundreds of units per hour accurately, route inventory intelligently across facilities, and orchestrate complex multi-tenant operations seamlessly.

The opportunity: Execute on the product strategy for warehouse technology that empowers operations across Stord's buildings and 3PL network while collaborating with a growing logistics product team that's redefining modern fulfillment software. If you're energized by operational excellence and love turning warehouse challenges into product solutions, this role will challenge and fulfill you.

What You'll Do:

Drive WMS Product Execution:

• Own delivery of specific WMS capabilities - receiving, putaway, picking, packing, shipping, or inventory management

• Execute on the product roadmap in partnership with the Head of Product Logistics and Senior PM

• Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors

• Design workflows optimized for warehouse associates - mobile-first, intuitive, and built for speed

• Build capabilities that support omni-channel fulfillment across B2C, B2B, and wholesale channels

Champion the Operator and Drive Operational Excellence:

• Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities

• Translate operational insights into detailed product requirements that engineering teams can rally behind

• Partner with operations, industrial engineering, and continuous improvement teams to identify high-impact features

• Build empathy across the product organization for associates picking in busy warehouses or processing holiday peak volumes

Ship Features and Measure Impact:

• Ship features quickly and measure their impact on real operations immediately

• Iterate based on operational feedback, performance metrics, and warehouse testing

• Balance operational needs with technical complexity - deliver value quickly while building scalable foundations

• Use data to validate product decisions and prove operational impact

• Define success metrics tied to throughput, accuracy, productivity, and operational efficiency within your domain

Collaborate Across the Logistics Product Group:

• Work alongside other PMs managing OMS, TMS, billing, and other products within the logistics group

• Partner with designers and analysts to create cohesive fulfillment experiences across products

• Coordinate with engineering teams to ensure WMS integrates seamlessly with the broader platform

• Contribute to shared product practices and standards across the logistics product group

Support Strategic Planning:

• Provide operational insights and data to inform the broader WMS strategy and vision

• Collaborate with Senior PM and Head of Product Logistics on roadmap prioritization

• Track KPIs like units per hour, pick accuracy, putaway velocity, and cycle time

• Conduct warehouse testing to validate features before full rollout

• Continuously refine workflows based on operational data and associate feedback

What You'll Need:

Product Management Experience and Expertise:

• 3+ years of product management experience with at least 1 year in supply chain, logistics, or operations-heavy products

• Operations fluency- Deep understanding of warehouse workflows, constraints, and what makes operators successful

• Technical collaboration- Ability to work effectively with engineering teams on complex, data-intensive systems

• User research skills- Comfortable conducting operator interviews, shadowing warehouse shifts, and translating observations into requirements

• Data-driven mindset- Experience using operational metrics to inform product decisions and measure success

The Skills That Set You Apart:

• Operational empathy- You genuinely care about making warehouse associates' jobs easier and more efficient

• Systems thinking- You understand how WMS decisions ripple through inventory, fulfillment, and customer experience

• Technical fluency- You can discuss database design, API integrations, and system architecture with engineers

• Clear communication- You translate warehouse jargon for engineers and technical constraints for operations teams

• Execution excellence- You ship high-quality features on time and deliver results consistently

The Mindset We're Looking For:

• High energy and bias for action- You move fast, ship quickly, and learn from real operational feedback

• Startup velocity- You thrive in dynamic environments where priorities shift based on business needs

• Collaborative spirit- You work effectively across product, engineering, operations, and implementation teams

• Data-informed- You balance quantitative metrics with qualitative operational insights

• Ownership mentality- You take responsibility for outcomes, not just outputs

• Strategic support- You contribute insights that inform broader strategy while executing on tactical deliverables

What Gets Us Really Excited:

• You've worked in warehouse operations - receiving, picking, packing, or shipping - and understand it firsthand

• You have experience with WMS platforms, either as a PM, implementer, or power user

• You've built products for multi-tenant or white-label environments

• You've worked in fast-paced startup or scale-up environments with rapid iteration cycles

• You have a track record of shipping features that measurably improved operational efficiency

• You understand omni-channel fulfillment strategies and how WMS enables them

• You've successfully partnered with operations teams to co-create product solutions

Relocation: Candidates outside Atlanta may be considered with potential relocation support.