Product Manager eBiz - Innovation

Product Manager eBiz- Innovation

The Product Manager eBiz- Innovation is responsible for defining the roadmap for continued expansion of services in the digital channel for all ACE markets, products and services and creating the strategic and tactical goals and objectives for the eBusiness team.Create and implement all strategic initiatives to ensure achievement of company goals for assigned products. Lead the process of setting business requirements for overall functionality and navigation.Web development projects are very dynamic and always time sensitive. It is critical to maintain clear vision of priorities and deliverables required and identify risks and issues as well as options and solutions.Job Duties

• Create and implement all strategic initiatives to ensure achievement of company goals for assigned products. Responsible for developing innovative and creative solutions that meet existing market needs, increase the value of current products and/or introduce new product/service opportunities. Utilizes trends, developments in the market place and voice of the customer research to shape product and service offerings. Manage the development/enhancement of products and programs including research, analysis, proposals, testing and product introduction.

• Research competitive market for business opportunities and ensure integration of product line with the Club’s MRM strategy. Develop product initiatives that synergize with other Club programs. Evaluate financial and competitive impacts of potential product features.

• Lead the process of setting business requirements for overall functionality and navigation. Act as project manager in the implementation of all strategic initiatives for assigned product line. Ensure the timely and efficient completion of projects.

• Work with multiple areas of the organization to ensure the development, execution, and success of all product line initiatives. Coordinate and communicate strategies with Club senior managers. Collaborate with content management, user experience, and creative team to define product and feature specifications.

• Identify new online product opportunities and set product road maps. Determine and direct how strategy fits with overall distribution strategy of the Club. Lead and manage PDLC effort for assigned digital products.

• Establish project goals. Oversee and evaluate progress against targeted goals and make adjustments to attain assigned objectives. Lead usability testing and user research as necessary. Draft and manage implementation schedule and set key milestones and deliverables.

• Cultivate and manage relationships with external vendors, partners, and resources in the development of products such as AAA.com powered by Travelocity and online automotive research and shopping tools.

• Maintain a high level of skill and current knowledge of product line and apply knowledge in proposing and directing the development of product initiatives. Create a quality assurance (QA) plan and assist with the testing of product prior to launch.

• The position maintains the strategic vision with input from key executive stakeholders. Makes critical decisions on project to project basis to support shorter term tactical goals. Determines solutions based on the project constraints (schedule, scope, or resources) in order to meet critical deadlines.

• Makes tactical decisions and strategic decisions independently. High level strategic decisionswill be discussed with senior management in advance.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Product management, UX design/research, product owner or related experience. Required

• Demonstrated experience in project management required.

• Demonstrated experience increasing KPI for Web products required.

• Prior budgeting, forecasting, and/or strategic planning experience required.

• Advanced ability to think strategically and transform strategy into actionable plans required.

• Advanced ability required in defining and leading implementation of new processes.

• Advanced ability to coordinate and control major projects required.

• Superior strategic, analytical, critical thinking and problem solving skills, especially in assessing consumer/site visitor needs defining a successful online experience that is consistent with the brand.

• Clear understanding of user interface (UI) and the basic principles and design qualities that have been shown to make web applications easier to use.

• Requires moderate ability to compile, analyze and interpret statistical data.

• Advanced organization, planning, and problem resolution skills required.

• Goal-oriented, with ability to perform qualitative and quantitative analysis and financial forecasting.

• Excellent communication skills, to both internal and external stakeholders, both oral and written, including authorship of product-related documentation.

• Strong interpersonal skills; ability to interact effectively with technical and non-technical audiences, and senior executives.

• Strong organizational skills, with the ability to manage and develop various products at different stages of development.

• Ability to achieve business results and remain positive and focused on moving forward, regardless of obstacles.

• Ability to effectively multi-task in a deadline-driven atmosphere.

• Proficiency in all Microsoft Office products (especially Excel, PowerPoint, and Visio).

• Strong knowledge of web and mobile based products and related software.

• Program Management Professional (PgMP) - Project Management Institute Preferred

Scope

• Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

• Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.

• Plans and arranges own work, refers only unusual cases to supervisors or others.

• Individual Contributor

• Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditure of resources to correct and/or achieve goals.

• Contacts are frequently inter-organizational and outside customer/vendor interactions.  Part of a team who represents the organization. Monitors activities and communicates information across the organization

The starting pay range for this position is:

$129,400.00 - $172,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:

    Health coverage for medical, dental, vision401(K) saving plan with company match AND Pension

    Tuition assistancePTO for community volunteer programs

    Wellness programEmployee discountsAuto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).