Product Operations Manager

Position Overview

The Product Operations Manager will play a pivotal role in shaping how we bring products and pricing strategies to market. Reporting to the Sr. Product Operations Manager, this role will work across departments - collaborating with Finance, Account Management, Partner operations and Product teams to ensure our pricing and renewal strategies are not only accurate but also drive real business results. This role is perfect for someone who thrives at the intersection of strategy, process, and execution. The Product Operations Manager will guide the end-to-end managment of pricing changes, product rollouts, and customer migrations, making sure every step is aligned, well-documented, and delivers measurable impact.

Responsibiliites

• Bring Pricing Strategies to Life: Collaborate with cross-functional teams to turn pricing plans into actionable roadmaps that align with broader business goals.
• Be the Go-To for Product Journeys: Ensure smooth transitions for customers during product updates for pricing changes by managing key milestones and processes.
• Drive Business Insights: Review and analyze data to support pricing decisions, identify opportunities, and guide product transitions.
• Lead with Clarity: Develop easy-to follow documentation and communication plans that help teams understand and execute pricing and product updates.
• Champion Continuous Improvement: Identify and implement enhancements to how we manage and track pricing strategies across the business.
• Maintain High Standards: Ensure consistency and accuracy in data and processes aross tools like Salesforce, Excel, and Workfront.
• Support Strategic Goals: Help deliver on our annual pricing and product roadmap, contributing directly to HomeServe's growth and customer satisfaction.

Essential Functions

Essential Job Function % of Time on Function Analyzing business data to guide pricing 25%

Documenting clear, actionable plans

25% Communicating insights and coordinating updates 25% Collaborating across teams for alignment 20% Managing workflows and task tracking 5% Total 100%

Job Requirements

• Bachelor's degree required.
• 2-5 years of experience in a similar business, marketing operations, or product operations role.
• Experience with insurance documents and processes highly preferred.
• A business-minded approach to data - able to translate analysis into clear, actionable strategies.
• Confidence managing multiple projects and priorities in a fast-paced, collaborative environment.
• Strong Excel skills and familiarity with tools like Salesforce and Workfront (or similar platforms).
• A clear communicator who can connect dots between teams and inspire action.
• An organized, detail-oriented mindset with a focus on outcomes.
• A passion for improving processes and making work more efficient and impactful.
• Up to 10% travel.

Annual Salary (Norwalk, CT): $89,712.36-$119,616.48

Bonus Potential: 10%

#LI-ONSITE

#HUSA

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functinos of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occassionally required to stand, walk, sit, and reach with hands and arms. The employee must occassionally lift and/or move up to 15 pounds. Specfic vision abilities required by this position include close vision, distance vision, and the ability to focus. The noise level is the work environment is usually moderae to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be contrued as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.