Product Operations Manager

Position Summary

We are seeking a highly skilled and experienced Product Operations Manager to lead the operational aspects of our new B2C mobile app products. The ideal candidate will have a proven track record in launching new products and setting up operations from the ground up. This role requires a strategic thinker with strong leadership skills to ensure seamless product launches, efficient operations, budget/KPI management and continuous improvement of processes.

Role and Responsibilities

Key Responsibilities

Product Launch Management:

• Oversee the end-to-end process of launching new mobile app products, ensuring timely and successful market entry.
• Develop and execute launch strategies, including go-to-market plans, operational readiness, KPI projections and stakeholder alignment.

Operations Setup and Optimization:

• Establish and manage operational frameworks for mobile app products, including workflows, processes, and systems.
• Identify inefficiencies and implement improvements to enhance operational efficiency and scalability.

Cross-Functional Collaboration:

• Work closely with product development, marketing, sales, and customer support teams to ensure alignment on operational goals and objectives.
• Facilitate communication between teams to address challenges and drive project success.

Performance Monitoring and Budget Management:

• Track key performance indicators (KPIs) related to product operations and provide regular reports to stakeholders.
• Analyze data to identify trends, user behaviors, monetization opportunities, and areas for improvement.

• Develop and manage operational budgets, ensuring cost-effective resource allocation.
• Monitor expenses and optimize spending to achieve financial targets.

Qualifications

Experience:

• Minimum 5-7 years of experience in product operations, with a focus on mobile app products.
• Proven experience in launching new products and setting up operations from scratch.

Technical Skills:

• Strong understanding of mobile app ecosystems, including app development, deployment, and maintenance.
• Familiarity with project management tools (e.g., Jira, Trello) and operational software.

Product UX Tools:

• Proficiency in using Product UX tools such as Figma, Sketch, or Adobe XD for designing and prototyping user interfaces.
• Experience collaborating with UX/UI designers to ensure operational alignment with product design goals.

In-app Economy & Data Analytics:

• Experience in creating and managing in-app economies, including monetization strategies, user engagement metrics, and revenue optimization.
• Advanced skills in data analytics tools (e.g., Tableau, Power BI) to monitor product performance and derive actionable insights.
• Ability to interpret complex data sets and present findings in a clear, actionable manner.

Presentation and Communication:

• Expertise in creating compelling presentations using PowerPoint or similar tools to communicate strategies, progress, and results to stakeholders.
• Strong storytelling skills to effectively convey complex information in a visually engaging format.
• Excellent leadership skills with the ability to manage cross-functional teams.
• Strong communication and interpersonal skills to collaborate effectively with diverse stakeholders.

Preferred Qualifications

• Experience in the technology or software industry.
• Knowledge of agile methodologies and their application in product operations.
• Familiarity with mobile app analytics platforms (e.g., Google Analytics, Mixpanel).
• Professional level proficiency in Korean (reading, writing, speaking).

If you are passionate about driving operational excellence and have a track record of successfully launching mobile app products, we would love to hear from you!

Skills and Qualifications

Compensation for this role, for candidates based in Mountain View, CA, is expected to be between $135,000 ~ $150,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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