Product Owner

NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we’ve embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence—all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.

This role is located in our Sewell, NJ office. This is a primarily in-office role. We value real-time communication and team connection, so candidates should expect to work onsite most weekdays.

Role Overview

The Product Owner plays a critical role in translating business strategy into actionable product initiatives. This individual will be responsible for maintaining and communicating a clear product roadmap, writing detailed user stories, and collaborating cross-functionally to ensure the successful delivery of high-impact features across mobile and web platforms. This role requires a strong sense of ownership, strategic thinking, and the ability to operate with urgency and precision. The ideal candidate will demonstrate intellectual curiosity, a proactive mindset, and the ability to grow into a senior leadership role within the product organization.

All 20 Digits associates are required to meet expectations for attendance and punctuality, deal honestly and fairly with co- workers, management, and the general public, promote a positive work environment, and operate efficiently within their roles. Each associate is expected to work to meet or exceed all departmental goals and deadlines and to maintain professional internal and external relationships that meeting company core values, while delivering exceptional customer satisfaction overall.

Role Specifics

More specifically, your key job tasks will be to:

• Own and manage the product roadmap in alignment with strategic goals, customer needs, and technical feasibility
• Regularly update and communicate the roadmap to stakeholders across departments, ensuring shared understanding and organizational alignment
• Translate product initiatives into clear, prioritized user stories and acceptance criteria while refining (or developing) personas when applicable
• Lead Agile ceremonies including sprint planning, backlog grooming, and retrospectives in partnership with engineering and design teams
• Collaborate closely with technical teams to ensure timely and high-quality feature delivery across mobile and web platforms
• Collaborate with business leaders across Sales, Marketing, Operations, and Customer Success to align product direction with company-wide objectives.
• Lead discovery sessions with customers to validate problems, gather feedback, and inform future enhancements
• Serve as a subject matter expert for Sales, Operations, and Customer Success teams, providing insight into product capabilities and roadmap direction
• Support future go-to-market planning by helping align product features with commercial value and target customer segments
• Make data-informed product decisions and balance short-term wins with long-term vision
• Ensure product initiatives are clearly documented and well understood by internal teams and external stakeholders
• Serve as a key decision-maker for feature prioritization and product scope within your area of ownership
• Monitor industry trends, competitor offerings, and customer behavior to identify strategic opportunities or threats.
• Define, track, and analyze key performance indicators to measure product success and inform future decisions.
• Monitor product usage and performance to identify areas for continuous improvement.
• Other duties as assigned.

Education and/or Experience

• Bachelor’s degree in business, Information Technology or Minimum of two years of experience as a Product Owner or Product Manager with at least 5 years of experience in a software development environment
• Demonstrated experience managing and evolving a product roadmap
• Proficiency in Agile methodologies and experience leading Agile teams
• Strong analytical and decision-making skills, with the ability to translate data and user feedback into actionable product initiatives
• Excellent written and verbal communication skills, with the ability to present complex concepts to both technical and non-technical audiences
• Proven ability to take initiative, operate with a high degree of autonomy, and drive outcomes independently
• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment
• Experience in facilities management, property technology, field services, or B2B SaaS environments preferred

Schedule

 Monday to Friday from 8:00AM to 5:00PM ET.

The employee must:

• Be able to attend regular hours and days of work.
• Be able to attend meetings during regular hours of work.
• Be able to attend meetings during irregular work hours.
• Be able to work overtime as business needs permit.
• Be able to attend trainings, meetings, or conferences outside of workplace.
• Be able to work remotely.
• Travel - 5-10% of the time.

Compensation & Benefits

Salary – Starting at $80k

PTO Time -Vacation 80 hours + Personal 32 hours annually

Paid Holidays - 6 paid company Holidays

Paid Sick Time – 40 hours annually

Medical: you have a choice of 3 Plans (Gold, Silver and Bronze), NEST shares the cost of your plan for all tiers of coverage (i.e.: single and dependent coverages)

Dental: this is voluntary; employee pays full cost

Vision: this is voluntary; employee pays full cost

Employer Paid Life Insurance: $15k for Full-time employees.

Supplemental Insurance: Life and ADD, STD, LTD, Accident, Hospital and Critical care – employee paid.

MetLife Legal: Provides you, your spouse/domestic partner and dependents with access to a network of experienced attorneys. Employee paid.

Pet Insurance: Cost varies depending on age, breed, and size of dog. Employee paid.

Identity & Fraud Protection: Identity & Fraud Protection, credit monitoring, dark web monitoring, public records monitoring, and other protections. Employee paid.

Employee Assistance Program (EAP) – Employer Paid Benefit

401k Plan: NEST matches dollar for dollar up to 3% of contribution rates. And 50% for the next 2% of contribution rate.

Annual Bonus: NEST provides annual incentive/bonus opportunities based on position and goals based upon company profitability. Part-time employees are eligible for a partial bonus. The objective of this is to get all employees involved in the business and drive toward our gross profit goals.

Company sponsored employee engagement and Philanthropic events throughout the year (in-person and virtual)

Our Values Reflect Who We Are:

• Lead Innovations that bring true cost saving strategies with industry-leading technology and operational excellence all while maintaining our client’s brand image. Understanding our client’s brand is the essential key to a successful partnership.
• Helping improves our clients, communities, and employees achieve their goals, grow their brand, and improve the lives of people with global partnerships by delivering the best products and services.
• Together we grow and strengthen our partnerships with our clients, independent service providers, and employees, built on trust, excellence in customer service, giving respect and celebrating achievements.

 

NEST is committed to provide equal opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression,  genetic information, marital status, status with regard to public assistance, veteran status or any other characteristics protected by federal, state or local law. NEST will provide reasonable accommodation for qualified individuals with disabilities as needed.

Before candidates officially begin their journey with NEST, we do require a pre-employment skills assessment, a background check and drug screening prior to the start of employment. We are excited to explore the possibility of you joining our organization.