Product Support Coordinator

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description:

The primary responsibilities of this position include, but are not limited to, assisting in procurement and fulfillment of all Video Gaming Terminal parts, managing and deploying software components, tracking material requests from internal and external customers, maintaining necessary stock levels, as well as assisting in other areas as needed. 

DUTIES AND RESPONSIBILITIES

• Assist in procurement and fulfillment of all Video Gaming Terminal (VGT) parts to achieve the highest level of service and customer satisfaction

• Proper tracking of any material requests from all internal and external customers to ensure timely delivery

• Maintain necessary minimum and maximum stock levels to ensure needs are fulfilled

• Aid in monthly, quarterly, and yearly inventory and reporting to enable balancing of company assets

• Physical receiving of material deliveries and systematic receipts of items, along with necessary posting of transactions

• Physical shipping of necessary components to their identified locations to make sure items arrive in a secure and timely manner

• Work with different business units to determine the components that are made available to complete requested jobs

• Operation of lift trucks and/or hand trucks to convey, move, or hoist materials to the proper departments

• Maintain inventory for all shipping materials and supplies

• Responsible for scheduling picks and deliveries of shipments as specified by the shipment requestor

• Examine and record incoming shipments

• Other duties as assigned

QUALIFICATIONS

• Minimum 2 years of experience in an inventory control environment, preferably in the gaming industry

• Proficient in Microsoft Office Suite

• Excellent written and verbal communication skills

• Ability to understand and follow written and verbal instructions

• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

• Ability to work independently and as a member of various teams and committees

• Versatility and willingness to work within constantly changing priorities with enthusiasm

• Minimum of 21 years of age

• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear

• Analyze financial data and calculate figures and amounts

• Continually required to utilize hand and finger dexterity, including use of a keyboard

• Continually required to climb, balance, bend, stoop, kneel, or crawl

• Occasionally required to lift/push weights up to 50 pounds

• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus

• Exposure to moving mechanical parts and minimal outside weather conditions

• Noise level in the work environment is usually moderate

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#AEGaming 

Base Pay Range:

$18.00 - $23.00

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.