Product Support Engineer
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Job Description
At Pylon, we're building the future of B2B Post Sales.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 800companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. Also, we recently made this year's Enterprise Tech 30 List.
About the role
This is unique opportunity to work on standing up the support function at a customer support company!
You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.What you'll do
Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and ✨AI
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
1-8 years of experience
NOTE: Technical background and appetite is not required, but a big plus.
Benefits
Medical, Vision, Dental insurance
401K
Unlimited PTO
Food in the office
Fun team offsites and events
Fitness Stipend $
More about Pylon
Funding: Recently announced our Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 55+ with a team of 5 Product Support Engineers and growing!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.