Product Support Group Engineer

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Product Support Group Engineer is 100% remote and is responsible for resolving technical and operational problems for customers and Field Service Engineers remotely by utilizing proper diagnostic resources. Work closely with other Product Support Engineers, Administrative Assistance, Schedulers and Regional Managers.

Principle Duties & Responsibilities

• Approximately 90% of time will be focused on phone support assisting both customer and Field Service Engineers

• At least 10% of time will be focused on field service support, attending training classes or hosting training classes on campus will be required. Travel is required through North America.

• Utilize remote diagnostics capabilities to assist and help fix customers machines. Work with service schedulers for coordinating correct field support

• Understand technical documentation, ETK, schematics and blueprints to utilize them during telephone support

• Utilize SIS Software system to correctly create and enter missions

• Update and close cases/missions upon review and completion of service calls

• Working knowledge of SAP software and other computer skills as required by position

• Maintain communication with customers, Field Service Engineers and other TRUMPF Inc. personnel in a professional manner

• Stay up to date with new product introductions

• Interface with TRUMPF Inc. departments as necessary to obtain answers to technical problems

• Report discrepancies, unresolved or recurrent problems to the Supervisor or Manager

• 24/7 and after-hours shifts will be required.

Experience

Must have extensive TRUMPF product knowledge. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred. Must be able to lift up to 50lbs.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.