Production/Installation Manager
Bath PlanetGrand Rapids, MI
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Job Description
Production/Installation ManagerCreating a fresh solution to bath remodeling, Bath Planet of West Michigan offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our productsPrimary Purpose & FunctionAmerica’s number one growing Acrylic Bath System Company, Bath Planet of West Michigan is seeking a Production Manager/Installation Manager in our West Michigan market and surrounding areas. We offer a very competitive compensation package.Job ResponsibilitiesExperience in acrylic bath systems is a requirement.Quality Assurance experience required.Participate in Hiring & TrainingReview time sheetsReview job dutiesManage the installation team and ensure they meet their accountabilitiesMaintain 100% customer satisfaction and 100% Positive feedback from customers on installersContact customers 1 week after install for satisfaction reviewContact customers on a weekly basis to keep them informed of the production timeline.Plan and schedule all installationsReview contracts with Sale team prior to orderingOrder all productsComplete permits if requiredManage relationships with vendorsManage incoming products and warehouseMaintain customer folders and production in our CRMAssist Installers issues during installationCollect Installers Time sheets, Receipts for payrollCollect from installers completion certificates and money collectedMaintain calendar and update with installs scheduled. (Google)Maintain calendar for installers requested off daysCoordinate all warranty and service callsReview your job cost to determine recommendations for improvementComplete analysis on root cause of service callsBenefits Include:Medical, Dental, Vision InsuranceLife InsurancePaid VacationPaid Sick TimeProfessional Development
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