Professional Services Project Manager

At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.

Imagine working for a company that awards innovation, teamwork, and growth. Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a PROFESSIONAL SERVICES PROJECT MANAGER, supporting the Alpharetta market.

Candidates must have exceptional customer service skills and be self-motivated, multi-tasking, pro- active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems and quickly and intuitively solve new problems.

Your Job:

AsaNovatechemployeeyourgeneralresponsibilitiesincludebutarenotlimitedto:

• Interact with customers, vendors, and
• Develop and maintain good communication levels with your peers regarding client or company
• Represent Novatech with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.
• Treat every client with Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.
• Creatively suggest ideas for providing increased productivity for Novatech, and better service attention for our clients; based on your experiences.
• Assist with and learn new
• You are also responsible for knowledge and adherence of Novatech policy and procedures, which will be discussed during your orientation.

As a Professional Services Coordinator, your responsibilities include but are not limited to:

• Project Management Methodologies
  • Create scopes of work and project plans from sales quotes
  • Understanding client environments and new technology best practices
  • Gathering and analyzing network and application information
  • Identify milestones, failure points, and mitigation plans
  • Delivery and articulation of proposed solutions
  • C-level, IT, office manager, and peer communications
    • Setting expectations pre-project
    • Regular project updates
    • Project close out meeting and support handoffs
  • Simultaneous management of multiple, diverse broad-scale projects
    • Technical Project Lead management
  • Day to day management of smaller installation jobs
• Incident Analysis
  • Gathering and analyzing incident facts
  • Determining incident root cause
  • Making recommendations and defining action plans
  • Documenting results from research
  • Managing action plans
  • Coordinating resolution of tasks against deadlines
• Peer Management and Mentoring
  • Collaboration with team members in creating project plans and scopes of work
  • Assigning and management of projects
  • Manage and maintain utilization rates
  • Schedule management
  • Peer management to established processes
  • Departmental meeting representative
  • Sharing Best Practice knowledge and lessons learned
  • Assisting in improving the overall customer service experience
• Technical Network knowledge
  • Technical Documentation/Visio skills
  • Microsoft Azure
  • M365
  • Firewalling methodologies
  • Networking
  • Remote connectivity methodologies

You Bring to Novatech:

• CERTIFICATIONGOALS
  • It is required for all full-time technical staff positions to take two Microsoft or other approved certification exams per year. Passing the exam is not a condition of employment; however, a genuine effort to do so is Preparation will be self-study on your own time. Most exam hours will be during Novatech working hours. Exams must be pre-approved and not all qualify for a salary increase but may be eligible for reimbursement. Novatech will pay for (approved) two (2) exam attempts and all study materials necessary.
  • As a Vendor Certified Employee, you will be required to associate your certifications with Novatech to assist with partner level certification needs as well as have access to various training materials. Your association is controlled by you and moves with you should employment with us terminate.

Novatech Offers:

• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness
• Employee Recognition Programs

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.