Program Coordinator - Center for Lifelong Learning

The Program Coordinator of the Center for Lifelong Learning works collaboratively with the Director in fostering and providing an educational environment that promotes personal enrichment for community members of all ages. The Program Coordinator will be the primary student-facing staff member with a focus on customer service and creating a smooth working environment for the organization.Salary: $40,000 - $45,000Rolling interviews will occur until the position is filled.Benefits: No waiting periodWe offer excellent benefit options (medical, dental, vision, retirement, life insurance, spouse/child life insurance, LTD, STD, Identity Guard, etc.).Employer contribution to a Health Savings Account (with the election of a consumer driven health plan).Employer contribution of 10% towards a retirement plan. (Employee contribution not required).Sick Time: 3.7 hours each pay (paid every two weeks).Vacation Time: 5.34 each pay for first 2 years, then increases to 6.15 after 2 years.9 Paid holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.Winter recess: The College also observes an official closing of 4 standard work week days between the observed Christmas Day and New Year’s Day holidays. This is known as Winter Recess.Free tuition towards Ivy Tech classes for employee and qualifying dependents.Professional Development opportunities.

Major Responsibilities:

• Work with students and colleagues on registration and payment processes. Handle any difficulties that arise and otherwise work to create as smooth an experience as possible.
• Send class communications, including reminders/updates, schedule changes, follow-up evaluations, participation forms, and other correspondences as necessary.
• Develop a thorough understanding of CLL programming and processes in order to troubleshoot student inquiries as needed, including but not limited to registration website user experience issues (login, navigation, etc.), general programming questions, and interdepartmental matters.
• Monitor and assist with social media presence, email newsletters, public inquiries, and support marketing efforts as needed.
• Assist with youth programming operations as needed, including sign-in/sign-out processes, providing logistical support for instructors, and contributing to staff recruitment for summer camps.
• Maintain shared drives and organizational platforms, including collection and documentation of records, email lists, programming media, and marketing materials.
• Assist with supplies purchasing, preparation, room set-up, and class kick-offs for adult and youth programs as needed. Help monitor and organize CLL supplies inventory.
• Participate in community service, service learning, and civic engagement projects and activities as appropriate.
• Other duties as assigned, consistent with commonly accepted practices.

• Bachelor’s degree (or equivalent experience) required.
• Excellent communication and organizational skills, and very strong attention to detail.
• Ability to prioritize responsibilities and work with competing timely demands.
• Aptitude for using computer software applications and following workflows (e.g. Microsoft suite, Facebook/Instagram, Mailchimp, Canva).
• Valid driver's license. Ability to travel to multiple locations and work flexible hours, including occasional evening or weekend events.
• Motivation to work with non-traditional students of all ages.
• Ability to lift and carry objects weighing up to 50 pounds and to perform routine physical tasks such as standing, bending, and moving materials.
• Outreach and public speaking experience preferred.
• Previous experience with youth programming preferred.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.