Program Enrollment Specialist (Temporary)

The Community Group

The Community Group (TCG) is a private, nonprofit organization creating opportunities through education since 1970. TCG manages a range of programs, including a network of early childhood and out-of-school time programs, a network of charter and district public schools, consulting and training programs, and a child care resource and referral program, Child Care Circuit.

Role Summary:

The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a temporary, full-time position and reports to the Program Enrollment Manager.

Responsibilities (include but not limited to):

• Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts;
• Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA;
• Manage and maintain 100% slot capacity for program;
• Recruit for program waitlist and fill slot openings;
• Develop competency around complete attendance and billing cycle;
• Provide back up to other Enrollment Specialist when needed;
• Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed;
• Complete and ensure 100% quality control accuracy for intakes and reassessments;
• Maintain strict confidentiality according to agency and state policies;
• Assist with main line phone calls and transfer to appropriate extension;
• Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members;
• Manage internal program waitlist and ensure Kinderwait is being updated;
• Maintain open communication with parents, co-workers, and programs;
• Maintain a professional manner at all time with parents, co-workers, and programs;
• Attend regularly scheduled staff meetings; and
• May be assigned other duties as needed by supervisor.