Program Manager, Medical Affairs

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the direction of the Executive Director of the Academic Medical Center (AMC) Office of the Chief Medical Officer (OCMO) Program Manager for Medical Affairs will be responsible for project management of day-to-day activities related to the work of the MGH/BWH Physician Incentive Program, Medical Staff Executive Committee/Medical Policy Committee across the AMCs, as well as other OCMO-related initiatives. S/he will collaborate with key leaders in numerous departments, such as VPs, Administrative Directors, Chairs of clinical services and other physician leaders, and members of OCMO at MGH and across Mass General Brigham (MGB) in order to meet program requirements and standards. This position requires excellent project management and communication skills. The Program Manager will be responsible for maintaining the timeliness and thoroughness of projects, continuously assessing and making effective recommendations to address any barriers or obstacles to achieving project goals.

Job Summary

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Medical Policy Committee/Medical Staff Executive Committee (MPC/MSEC)

• Responsible for project managing day-to-day activities related to the work of the MPC and MSEC at MGH, BWH, MEE and FH, managing the flow of both new and renewal of clinical policies, protocols, guidance documents, and forms through the committees
• Oversees an open comments process for new policies, as needed, which includes distributing policies via appropriate communications and receiving and organizing comments for the committee's review.
• Responsible for maintaining current policies in the site designated policy system e.g. Ellucid.

o Continuous tracking of all document expiration and approval dates.

o Communicating with document owners for updated versions.

o Shepherding the drafts and owners through the committee approval process.

o Reporting and troubleshooting policy platform system issues or concerns.

o Tracking all document and form requests from owners and communicating items to the appropriate Executive Committee Chairs for follow up until resolved.

o Assisting with development of agendas and topic prioritization.

o Supporting the committees with other administrative tasks, communication and system support.

Physician Incentive Program

• Coordinate the implementation and process improvement of the AMC Physician Incentive Program at Massachusetts General Hospital and Brigham and Women's Hospital.

o Manage and maintain the Incentive Program inbox.

o Serve as central resource for all issues related to the Incentive Program.

o Responsible for ongoing communication with Vice Chairs of Quality and Administrative Directors to ensure program standards are met.

o Leads the iterative process of new measure development for the departments. Encourages development of rigorous, meaningful measures. Evaluates potential data sources, including specific variables to facilitate measure calculations. Writes detailed measure specifications when necessary.

o Coordinates the appeals process at the end of the term, including making preliminary decisions to grant or deny appeals, presenting appeals to Incentive steering committee, and communicating appeals decisions and payments with physicians.

o Perform quality checks of data and create quality check lists to ensure accuracy of data.

o Facilitate communications with various departments to promote programs' efficacy.

o Maintain the program forms, materials, and contact list of key administrators and physicians for routine distributions.

o Manage and help grow the Salesforce database for the program.

o Download data and distribute reports to departments.

Additional Responsibilities

• Provide project management for the annual meetings and other initiatives related to medical affairs as needed.
• Project management and implementation of a variety of initiatives for the OCMO as needed, including but not limited to the Baker Initiative for Patient Experience, the AMC special events and awards, and other engagement events and programming
• Evaluates the scope of a project and identifies critical factors to ensure successful completion.
• Develop workflows, processes, and procedures to improve operational efficiency and effectiveness of this initiative.
• Other duties, as assigned by the AMCO CMO and Executive Director of the AMC CMO.

Qualifications

SKILLS/ABILITIES/COMPETENCIES REQUIRED

• Excellent interpersonal/communications skills.
• Must be able to work independently and exercise appropriate judgment as necessary.
• Ability to interact with individuals at all levels of the organization.
• Requires attention to detail to accomplish critical tasks and understand the impact of results on departments, current systems and the organization as a whole.
• Requires the ability to assess all assigned work and manage time appropriately to meet deadlines, must be highly organized and be able to juggle multiple priorities effectively.
• Enjoy and thrive in a fast-paced environment
• Experience with Microsoft applications (Access, Outlook, Word, PowerPoint, Excel) and other web-based applications.
• Strong organizational and analytical skills.

EDUCATION:

Master's degree in public health, healthcare management or related field or related work experience preferred. Bachelor's degree in a related field required.

EXPERIENCE:

• Minimum of 3 years' relevant experience with demonstrated competency in an academic medical center or similar environment.
• Demonstrated ability to work independently with a minimum amount of supervision.
• Demonstrated experience in project management.
• Demonstrated expertise in managing working relationships in a matrix structure.
• Solid knowledge of project management strategies and techniques and track record of successful project management.

WORKING CONDITIONS: Hybrid work model. When in office normal working conditions; office setting.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,648.00 - $90,750.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.