Program Manager - Enterprise Systems

Program Manager - Enterprise Systems

Location: Virginia Beach, VA (Onsite Only)

Reports To: Chief Technology Officer

Transform your Career at ECPI University

Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students' lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:

• Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• PTO and holiday pay
• 401(k) participation with possible employer contributions

Role Overview

We are seeking a Program Manager to oversee our enterprise systems modernization portfolio, including CRM, Finance, HRIS, and Student Information Systems. This role begins with direct project management of our CRM program, where you will establish structure, governance, and delivery discipline. The lessons and frameworks you create from that program will then become the foundation for our broader project and program management practices, preparing the university for upcoming enterprise initiatives over the next 6-12 months.

Key Responsibilities

• Serve as the Project Manager for the CRM program, defining and managing the project structure, governance, and stakeholder coordination.
• Use the CRM program as a blueprint to design sustainable project management practices for future enterprise system initiatives.
• Transition into a broader Program Manager role as additional enterprise projects launch (Finance, HRIS, Student Information Systems), ensuring alignment, governance, and coordinated delivery.
• Partner with IT, administration, and academic units to drive cross-functional collaboration and accountability.
• Build repeatable frameworks for governance, reporting, and resource allocation to support long-term portfolio management.
• Manage risks, interdependencies, and change management across multiple initiatives.
• Provide regular executive-level reporting and communication to the CTO and leadership team.

Qualifications

• 10+ years of experience in enterprise project and/or program management, including hands-on leadership of enterprise package implementations (CRM, HRIS, Finance, or SIS).
• Strong relationship-building skills, with the ability to influence and hold accountable stakeholders who do not report directly to you.
• Demonstrated success in introducing structure and discipline in organizations without established project management practices.
• Experience balancing quick wins (individual projects) with strategic program governance.
• Excellent communication, facilitation, and executive reporting skills.
• Certifications such as PMP, PgMP, or Agile are a plus, but real-world experience is valued more.

ECPI University is dedicated to maintaining an inclusive and diverse work environment, proud to be an Equal Opportunity Employer.