Program Manager, Staffing Operations

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why This Role Is Important to Field Nation

As a key member of the Marketplace Provider team, the Program Manager, Staffing Operations plays a pivotal role in building and scaling Field Nation's emerging staffing offering-an important component of the company's broader growth strategy. Guided by an entrepreneurial mindset, this individual develops customized staffing strategies, tests innovative recruiting approaches, and helps refine those approaches into scalable, productized solutions as the program matures.

Serving as a critical link between buyers and our trusted third-party Employer of Record (EOR) partner, the Program Manager helps establish confidence in the marketplace's ability to source, attract, and deliver high-quality W2 talent. Success in this role requires creative problem solving, sound judgment, and the ability to navigate complex and often ambiguous staffing challenges while continuously advancing this new offering. This position reports to the Manager, Marketplace Compliance.

What you'll get to do:

• Design, pilot, and refine staffing approaches that support the launch and scale of Field Nation's W2 staffing offering-testing new models, gathering insights, and shaping future productized solutions.
• Act as a subject matter expert and trusted staffing advisor to key buyers, using a consultative approach to craft tailored workforce solutions and validate buyer needs during early-stage program development.
• Serve as the primary operational bridge between buyers, Field Nation teams, and third-party EOR partners-ensuring alignment, smooth execution, and a cohesive understanding of requirements across all stakeholders.
• Lead and manage recruitment strategies, including designing automated processes that streamline sourcing and ensure buyers receive qualified W2 talent.
• Track, analyze, and communicate recruitment and program metrics, using data insights to evaluate pilots, measure performance, inform experiments, and recommend program improvements.
• Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace Compliance to drive adoption, support successful delivery, and ensure alignment as the offering evolves.
• Collaborate within the Marketplace Provider team (Network Development, Provider Onboarding, Provider Experience) to improve provider activation, communication, retention, and readiness for W2 engagements.
• Identify and solve complex, ambiguous staffing challenges by applying creative problem-solving and a solutions-first mindset that accelerates learning and informs program design.
• Gather buyer and provider insights to influence workforce delivery tools, workflows, and product enhancements that enable scale and operational efficiency.
• Create and maintain internal documentation, playbooks, and training materials that support repeatability, transparency, and cross-team understanding of the offering.
• Support the resolution of escalations and critical issues, ensuring a strong customer experience and providing learnings that guide future process refinement.

You might be a good fit if you have:

• 5+ years of experience in staffing, workforce solutions, or high-volume recruiting operations, ideally in field services or fast-paced, operational environments
• Proven ability to lead cross-functional initiatives, influence stakeholders, and drive work forward amid ambiguity
• Strategic, consultative mindset with the confidence to advise partners and tailor solutions to complex, evolving needs
• Strong analytical and data-driven approach, using insights to inform decisions, track outcomes, and improve results
• Collaborative, detail-oriented self-starter with excellent communication skills and a passion for problem-solving and innovation

Why we think you'll love it here:

• Unlimited paid time off
• Annual vacation bonus - yes, we'll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

$110,000 - $124,000 a year

At Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers.

Additionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too!

Base Salary Range | Minnesota or other Zone 3 | $110 - 124k

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes. If you don't meet 100% of the requirements for this role, but still feel you'd be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.