Program Manager

Jeppesen ForeFlight is seeking a customer-facing Program Manager who will report to the Senior Manager of Implementation at our Montreal location. As the selected candidate, you will successfully manage multiple customer software implementation projects and programs across the Americas through effective planning, scheduling and controlling, and mentoring of Project Managers. Travel is expected, both between company offices globally, as well as to various customer locations.

Key Responsibilities:

• Applies program management and customer guidance experience while learning and adapting to Jeppesen’s best practices framework to deliver project goals
• Schedule Management: Ensures feasibility of program schedules by identifying and monitoring overall project timeline, project milestones, deliverables, customer requirements, task dependencies, and critical paths
• Cross Functional Leadership: Provides leadership, direction, and integrates activities with other departments, vendors, and partners to ensure successful implementation and support. Provides facilitation, roll out, and continuous improvement of Program Manager best practices and mentoring of Project Managers
• Issue / Risk Management: Anticipates and identifies risks and issues that may impact implementation and develops and implements mitigation and corrective actions
• Scope: Ensures projects remain focused on key objectives and goals. Develops and manages expectations ensuring all applicable functional areas are engaged on the project
• Communication Management: Uses a variety of media to clearly convey information and ideas to internal and external stakeholders in a manner that engages the audience and helps them understand and retain the message
• Change Management: Ensures proper change management procedures are followed so that scope is managed and additional work is captured and appropriately billed to the customer

Basic Qualifications:

• 7+ years experience managing complex technical software implementation projects to external customers
• Strong business acumen
• Relationship skills needed to build partnerships with customers, stakeholders, and peers
• Ability to travel 20-40% of the time
• Fluent in both written and verbal English

Preferred Qualifications:

• Aviation industry expertise, ideally in the area of crew management solutions
• Experience applying Scrum and Agile principles to improve project delivery
• Proficient with Microsoft Office applications, including MS Project; Primavera experience a plus
• Multilingualism is an asset (French, Spanish)
• Pilot or aviation enthusiast

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $90,000- $120,000

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our employees with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Maternity Leave
• 4 Weeks Paid Paternity Leave
• Flight Training Rewards

Jeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant

Equal Opportunity Employer