Program Manager - Bug Bounty

Bug Bounty Services (BSS) - Program Manager

NCC Group North America

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to help us in our mission, as a BBS Program Manager.

Take a look at our website here to learn more about NCC Group's Cyber Incident Response offering… https://www.nccgroup.com/us/our-services/cyber-security/managed-detection-and-response/cyber-incident-response/

The Opportunity:

NCC Group is always looking for amazing people to join our team. A BBS Program Manager is responsible for building, organizing, and delivering against long term strategic goals that far exceed the limited scope of an individual project. At NCC Group, this is often assignment to a single, large enterprise client or a set of ongoing client relationships. A Program Manager works to establish standards and procedures that inform or support clients' security programs, develop and optimize processes guiding those programs, create metrics that inform direction of security campaigns, and/or provide general operational oversight of individual NCC Group projects.

The program management role is both strategic and operational, responsible for planning and governance as well as oversight of the successful delivery of the program's output/product. A Program Manager is capable of and often called upon to manage individual projects when the need arises, but generally, their focus lies with delivering overarching solutions by coordinating workstreams and other NCC Group employees that work together to meet the needs of the evolving program. NCC Group Program Managers are expected to keep programs functioning on-time, on-budget, and consistent with NCC Group's high standards of service.

The Challenge:

As a BBS Program Manager, you will be focused on managing programs successfully and to the client's expectations, building client relationships, and work as an advisor to the client.

Activities and Responsibilities Include:

• Discover, define, adapt, and communicate program goals, governance, and responsibilities across client and internal teams throughout the course of the relationship
• Build strong relationships with client teams and develop a deep understanding of their business objectives, continually seeking opportunities to increase client satisfaction and strengthen long-term partnerships
• Orchestrate and balance various high-level technical, business, and operational requirements across multiple cross-functional teams
• Create and execute project work plans, and revise as appropriate to meet changing needs and demands
• Create and maintain program documentation - processes, budgets, reporting tools, etc.
• Identify, establish, and enforce program controls throughout the program life cycle
• Provide delivery oversight ensuring all projects meet quality, client satisfaction and financial targets
• Establish a reporting cadence to communicate program health and direction
• Monitor quality of service by reporting program health via substantive metrics and analysis
• Develop, manage, and report program budget
• Manage stakeholders' communication
• Manage the utilization of resources across projects as guided by client priorities
• Coordinate individual projects and their interdependencies
• Proactively identify project issues and risks and create successful action plans for resolving issues and mitigating risks; guide conflict management amongst personnel and resolve blockers as early as possible
• Guide change management as needs of the program are identified and integrated into processes
• Drive operational and automation improvements to promote ongoing process efficiencies
• Understand technical security vulnerabilities and the vulnerability management lifecycle
• Provide strategic guidance to cross-functional teams in ways that promote client satisfaction, talent retention, and corporate culture
• Lead, coach, and motivate team members; manage people, both directly reporting to the program manager and indirectly via assignment to a project
• Contribute where necessary to individual project management efforts and/or support other duties as requested

Essential Skills:

At NCC Group we are passionate about passionate people. We are looking for an individual who thrives in an ever-changing environment; someone who can work with multiple teams to get the job done and deliver great work.

• Bachelor's degree preferred (or equivalent experience)
• Minimum of 5+ years of experience as a project manager, or 2+ years of experience as a program manager, preferably in the software industry
• Practical experience maneuvering fast-paced technology or information security environments, and/or supporting consultative technical assessments (strongly preferred)
• Exceptional customer service skills and experience managing client relationships, including interacting with executives in various sectors, preferably software, energy, finance, medicine, etc.
• Evidence of high-level workload management skills with a proven track record of managing challenging, large-scale projects and clients
• Demonstrated experience working in unstructured environments that require designing and implementing creative project/program management methodologies
• Ability to stay focused, proactive, and positive in high pressure situations while engaging triage, prioritization, or problem-solving skills
• Evidence of resource management, scheduling, and dependency tracking skills with a proficiency in task management
• Multiple years of indirect (project-based) team management; proven ability to influence and lead cross-functional teams
• Demonstrated supervisory experience, at least 1 year of direct report team management (strongly preferred); proven ability to organize, manage, and motivate a team of personnel
• Experience managing remote teams or geographically dispersed personnel
• Ability to work in a team-oriented environment while making direct contributions to team success
• Agile approach in personal workstyle, with ability to be flexible and adept in dealing with and resolving ambiguity
• Excellent verbal, presentation, and written communication skills
• PMP, PgMP, or other comparable certification(s)
• Knowledge of Microsoft Office application suite, particularly Outlook, Excel, Word, and OneNote