Program Manager

About the RoleWe’re seeking a Program Manager to work exclusively with one of our major clients. In this role, you’ll be the on-site liaison responsible for managing daily workforce operations, staffing needs, and client relationships. You’ll ensure exceptional service, build long-term partnerships, and lead efforts that keep both the client and employees engaged and successful.

What You’ll Do

• Serve as the primary on-site liaison for a major client, overseeing workforce operations and staffing needs
• Provide exceptional service by matching qualified employees to client requirements
• Build and maintain strong relationships with client stakeholders to ensure satisfaction and long-term partnership
• Foster positive, respectful relationships with the temporary workforce to boost morale, engagement, and retention
• Lead, coach, and supervise on-site staffing specialists (as applicable)
• Manage employee attendance and resolve related issues
• Support and process workers’ compensation claims in coordination with HR
• Perform administrative duties such as background checks, I-9 verification, and E-Verify compliance
• Reconcile invoices from vendors and ensure billing accuracy
• Maintain organized records and support audits or reporting requirements
• Collaborate with internal teams to deliver high-quality staffing solutions
• Provide regular reporting, insights, and recommendations to support client success
• Perform other duties as assigned to support both client operations and employee satisfaction

What Success Looks Like

• A well-managed workforce program that consistently meets client expectations
• A trusted, long-term partnership with our client
• High levels of employee engagement, retention, and performance
• Accurate program management, reporting, and compliance
• Growth opportunities identified and delivered within the client’s organization

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