Program Supervisor, Day Program - Gaithersburg, MD

General Summary:

Responsible for the management of program area(s) and/or program teams as assigned. For assigned program areas(s) and/or teams manages the delivery of services and supervision of staff of program areas(s) with integrity and professionalism. Implements policies, procedures, and practices designed to ensure program quality and compliance with all licensing, regulatory, funding and accrediting bodies.

Principal Responsibilities and Duties:

1. Program Management
   • Implements and maintains systems for continuous quality improvement in designated program area(s).
   • Helps to ensure that the program’s mission and its services are carried out effectively and efficiently in designated program area(s).

• Monitors smooth day-to-day operation of assigned program activities and service delivery.
• Assesses, coordinates and implements service needs of clients assigned to designated program area(s).
• Helps to meet the changing needs of clients and changes in the health care services delivery system.
• Ensures coordinated services to clients through effective interface with various program components and with external service providers.
• Helps to manage the maintenance of designated program space(s), equipment and supplies, as necessary.

1. Staff Management

• Participates in the hiring process, training and ongoing supervision and evaluation of staff in designated program area(s). Assists staff with plans to enhance professional growth including external and internal training and education.
• Participates in the review of credentials, experience and performance of assigned staff and grants privileges for performing duties of job description at time of hire and as needed thereafter.
• Teaches, coaches and models skills for Site and Shift Leads and direct care staff, including psychiatric rehabilitation skills, motivational techniques and cognitive behavioral techniques.
• Monitors staff, students, and volunteers for assigned program area(s).
• Participates in on-call rotation, which involves being available at all times via telephone, problem-solving client and staff issues, and providing coverage as needed.
• Develops and manages monthly staff coverage schedules and develops coverage plans as needed.

1. Budgetary Responsibility

• Ensures applicable program costs are maintained within budget.
• Monitors service utilization to achieve budgeted revenue targets in designated program area(s).

1. Compliance and Reporting
   • Ensures compliance with applicable licensing, regulatory, funding, and accrediting bodies for assigned program area(s).

• Implements and monitors information management systems that produce accurate information for reporting, evaluation and planning and decision-making purposes.
• Ensures that current, accurate and complete documentation related to all assigned service functions is maintained.
• Prepares assigned program area(s) for external program and facility site reviews. Implements correction plans.
• Completes training and documentation as required.

1. Client Relations

• Establishes and maintains positive relationships with individuals served, families, and referral sources, and purchasers of service, staff and other service providers.
• Ensures safe work environment in designated work areas.
• Participates in team meetings and attend other management meetings as assigned.
• Observes and reports any changes in individual’s conditions, physical and/or mental health.
• Manages difficult or emotional individual situations, respond professionally for requests for assistance and support.
• Assesses for health and safety and takes action with individuals, groups and environment(s).
• Responds to crisis situations safely and effectively.
• Thoroughly document all services.

Knowledge, Skills, and Abilities Required:

1. High school diploma (or equivalent) and at least two years’ experience is required. Bachelor’s degree in related field and supervisory experience is preferred.
2. Working knowledge of Microsoft Office, ability to navigate through applications and utilize a keyboard to input required documentation into electronic health record. Prior experience with electronic health record a plus.
3. Effective communication and interpersonal skills to develop positive relationships with community organizations, clients and families; to direct staff and resolve problems and issues.
4. Ability and desire to work with and advocate for our diverse client population.
5. Ability to understand the program budgetary process.
6. Must possess a valid state Driver’s License with a driving record that meets Sheppard Pratt regulations.
7. Must have access to a 4-passenger vehicle that meets Sheppard Pratt inspection and vehicle insurance that names employee as insured driver.
8. Must be flexible to adjust schedule to meet program needs including evening or weekends. Requires On-Call availability