Program Support Manager

KMRG, LLCArlington, VA

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Job Description

ROLEWe are seeking a Program Support Manager to support the U.S. Trade and Development Agency’s (USTDA) Information Resource Center (IRC) in Arlington, VA. In this role, you will oversee contractor staff to ensure services are delivered accurately, efficiently, and in compliance with federal requirements.This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.Apply today!RESPONSIBILITIES

Oversee contractor staff across all functional areas (e.g., records management, FOIA, reception, mailroom, administrative support, and conference/event services)
Act as primary liaison between USTDA leadership (COR, CIO, Office of Administration) and contractor staff
Assign daily tasks, monitor performance, and ensure proper coverage for mission-critical support functions
Track and review deliverables such as staffing reports, records self-assessments, and FOIA compliance reports
Ensure contractor work products meet federal standards and agency policies (e.g., NARA, FOIA, Privacy Act)
Identify performance issues and resolve them promptly, escalating to COR when necessary
Provide onboarding and offboarding support for contractor personnel, including training on agency processes and compliance requirements
Maintain updated SOPs, manuals, and process documentation for contractor-led functions
Compile and deliver weekly staffing and hours reports to USTDA
Facilitate communication between contractor personnel and USTDA program staff to ensure smooth workflow and issue resolution
Support the development, implementation, and maintenance of the Quality Control Program and ensure all contractor work aligns with contract requirements

REQUIRED EXPERIENCE

At least 15 years of relevant work experience
Experience with performance and oversight of Quality Control Program
Experience with administrative services like office management, records, human resources support, or procurement
Experience analyzing and implementing business processes
Experience leading projects, including creating project plans and process maps
Experience with risk management related to timelines, costs, or compliance
Experience using data to make decisions, measure performance, and improve outcomes

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Skilled in project planning, scheduling, budgeting, and reporting
Skilled in using software for data analysis, financial management, and project management
Skilled in using Microsoft Office (e.g., Outlook, Teams, Word, PowerPoint, and Excel)
Knowledge of budget management, contractor personnel oversight, and other relevant administrative functions
Knowledge of federal information management policies (e.g., NARA, FOIA, the Privacy Act, or similar)
Ability to respond flexibly and to provide rapid assistance in a time-sensitive environment
Ability to provide on-site technical support, troubleshooting issues with AV equipment during events
Ability to manage multiple tasks, prioritize work, and meet deadlines
Ability to identify and resolve complex problems
Excellent communication, analytical, and organization skills
Strong leadership, management, and supervisory skills

EDUCATION

College degree required (degree in business, management, or related degree preferred)
Related certifications preferred

LOCATION

Arlington, VA 22209

TELEWORK

Not eligible for telework

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government
Active or ability to obtain and maintain a secret security clearance

CLIENT

U.S. Department of State (DoS)

TRAVEL

Travel not required

WORK HOURS

Full-time, 40 hours per week, Monday–Friday

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Nonexempt

RELOCATION

Not eligible for relocation benefits

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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