Program Support Specialist

JOB TITLE: Program Support Specialist

DEPARTMENT: Family Permanency and Support

LOCATION: Brooklyn and Queens

Non-Exempt

PURPOSE OF THE POSITION: The Program Support Specialist will work directly with the three Preventive Services programs (TST, Family Connections & FTR). Specialist will support the programs with areas such as recruitment of referrals and intakes.

REPORTS TO: Director of Preventive TST

SUPERVISES: N/A

I. SPECIFIC RESPONSIBILITIES

· Attend model training to be able to explain the model to clients

· Go out into the community to recruit referrals for FTR, Family Connections and TST programs.

· Attend tabling events for the agency to recruit new cases

· Attend Community Partnership meetings

· Complete intakes for new referrals

· Facilitate, track, report on, and follow-up all areas of support for the programs.

II. QUALIFICATIONS

· Must be comfortable with Microsoft Excel and Word

· Bachelor’s Degree

· Excellent communication skills, both oral and written, a strong sense of empathy towards our populations served, and a passion for the field of child welfare.

· Ability to work competently, compassionately, and without judgment with individuals who may identify as lesbian, gay, bisexual or transgender, or who may be in different stages of discovering or disclosing their sexual orientation or gender identity.

· Commitment to the mission and programs of SCO Family of Services.

· Bilingual applicants strongly encouraged to apply.

III. RELATIONSHIP WITH OTHERS

· Must be a team player.

· Have a strong sensitivity to cultural differences, including sexual orientation and identity, present among staff and clients within our organization.

· Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.

· Ability to set limits and maintain helping role of practitioner and to intervene appropriately.

IV. WORKING CONDITIONS

· Multiple work sites in Queens and Brooklyn

· Hybrid Work Position – Remote and In-Person

V. ORGANIZATIONAL STRUCTURE

· Will be responsible to work within a collaborative partnership.