Program Support Technician

• Collaborates with health science specialists, analysts, and other personnel to review, update, and organize documentation on procedures, guidelines, and operational processes related to program administration.
• Assesses new and existing program objectives, proposing improvements to enhance operational effectiveness and alignment with organizational goals.
• Implements updated procedures and systems for monitoring program components, auditing resources, and maintaining accurate data management systems.
• Supports projects by reviewing, implementing, and maintaining guidelines, policies, and procedures.
• Contributes to coordinating and executing policy objectives, mission goals, and directives.
• Analyzes program data, tracking performance trends and assisting in the generation of reports to support decision-making processes and investigations.
• Generates and maintains reports on program-related data (e.g., health surveillance data, force readiness statistics) to ensure timely dissemination of information across various organizational and external channels.
• Reviews clinical and administrative requirements for data analysis, presenting recommendations to supervisors for potential changes or enhancements.
• Follows established quality assurance guidelines to monitor automated systems and conduct routine quality assessment tasks.
• Develops and implements strategies for improving program compliance and operational processes, focusing on both current and future objectives.
• Prepares comprehensive written and oral reports, participating in discussions with internal and external stakeholders to support organizational initiatives and communicate policy changes.
• Maintains respectful and professional communication channels to address inquiries and complaints related to organizational operations or service provisions.
• Provides general administrative support to ensure efficient operation and alignment with the organization’s mission and vision.
• Assists in exploring improvement options for programs and systems, supporting broader organizational goals.

• Knowledge of statistical analysis methods sufficient to interpret and present data received from the Department of Defense (DoD), commercial sources, and medical treatment facilities.
• Experience in data organization and filing of records with specific security and threat education protocols.
• Proficiency using Microsoft Office Suite programs (Microsoft Excel, Access, PowerPoint, and Publisher)
• Ability to work efficiently and effectively with a wide variety of healthcare professionals and private sector contractors
• Strong skills to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence in accordance with the Navy Correspondence Manual, Official Navy Message Traffic, and other formats policies, including military-technical documents such as point papers, policies, and messages.
• Demonstrates good critical thinking skills
• Demonstrates good attention to detail

• Associate degree required or higher required.

• At least one year of experience in providing programmatic support in healthcare systems to maintain accurate records
• Experience with the military or consulting in a DoD environment

• Bethesda, MD 20814

• U.S. citizenship is required since this role supports the U.S. Federal government
• Ability to pass a background investigation
• Secret Security Clearance Required

• Naval Medical Logistics Command

• No travel required

• 40 hours per week
• 8 hours per day

• Employment Classification Eligibility — W2  

• Not eligible for relocation benefits

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