Project Coordinator

Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 7 years ago, we surpassed over 50 other companies as the industry preference.  Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.   We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands.  Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.   Let's shape the next generation of cannabis retailers together, and own it.Job Summary:The Project Coordinator role is instrumental in onboarding new clients – as a project coordinator, you lead the charge to get our retailers setup on our software and support them through out the launch of their business. The PC oversees a project from start to finish and coordinates all pieces of their launch including hardware setup, implementation, and training for all relevant users. This role requires extreme attention to detail, problem solving while managing competing priorities, and communication to both internal and external stakeholders. This role is ideal for someone with experience in and who enjoys data manipulation, project management, and engaging with a wide range of individuals and personalities. You have a direct impact on how retailers setup their business and create SOP’s in the cannabis space. You are self motivated, self managed, and driven to succeed while helping others grow. This role partners and communicates with all departments through out Cova as well as our clients with a high level of professionalism.Reports to: Director of Operations - Client ServicesSalary Range: $62k-$67k AnnuallyResponsibilities:

• Maintaining expert knowledge on Cova and ability to learn and communicate new features quickly
• Maintaining a professional, enterprise-level of communication with clients
• Communicating with the clients and internally on the progress of the launch
• Maintaining and documenting detailed notes on launch status, progress, risks and internal/external accountabilities
• Updating customer data exports to meet Cova's import format
• Building product and inventory sheets to be implemented
• Managing assigned client projects and keeping them on track including setting due dates, timelines, project milestones, and dependencies
• Requesting support and input from other internal teams as needed for a successful launch
• Providing feedback and suggestions on improvements to the Launch Process to the Cova team
• Updating weekly time spent on launches and providing weekly update reports on all projects to leadership

Qualifications:

• Proven-track record in Project Management or Project Coordination
• Ability to plan logistics and project scheduling
• Excel proficient
• Familiarity with CRM’s
• Technical proficiency with front-end and back-end software setups
• Willingness to provide after-hours and weekend support as needed on launches in multiple time zones (Specifically PST/EST time zones)
• Professional communication skills
• Ability to problem-solve and manage competing priorities
• Very detail oriented
• Retail or retail management experience
• Desire to work in a fast paced and dynamic environment
• Comfortable working in and learning about the emerging Cannabis Industry

What Really Matters:A lot can be learned or trained, but there are a few things that can’t.

• Strongly self-motivated with a drive to succeed
• Caring about our clients and their customers
• Being able to collaborate with others to ensure that we all succeed together

Want to Join the Team?If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

What We Offer:

• Begin your journey with a competitive starting salary! 
• Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
• Embrace work-life harmony with a flexible hybrid working environment and generous vacation and sick time policies
• We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
• Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
• Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
• We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment! 

Want to Join the Team? 

If you’re interested in a career with Cova, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

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