Project Manager

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

As a Project Manager, you will plan and deliver projects that advance 365 Retail Markets' business objectives. This role offers the opportunity to contribute directly to the growth of our innovative unattended retail solutions. Success requires a strong grasp of software and hardware lifecycles, solid organizational skills, and the ability to collaborate effectively with cross-functional and distributed teams. The ideal candidate is detail-oriented, motivated, and eager to strengthen project management expertise while supporting agile delivery practices.

Responsibilities

Project Planning and Execution

• Define project scope, goals, and deliverables in alignment with stakeholder requirements.
• Develop and maintain project schedules, plans, and task assignments to ensure on-time, in-scope delivery.
• Apply lean principles and project management methodologies to drive efficient execution.
• Support project intake and prioritization to align limited resources with the highest-value initiatives.
• Facilitate agile ceremonies and ensure outcomes are tied to broader project goals.

Cross-Functional Collaboration

• Collaborate with product, engineering, sales, operations, and other teams to ensure alignment and compliance.
• Build trust and accountability by clearly defining ownership and responsibilities across functions.
• Act as the single point of coordination for executive updates, ensuring consistent messaging across stakeholders.
• Facilitate collaboration across distributed teams and time zones, ensuring clarity, alignment, and timely handoffs.

Hardware and Software Coordination

• Coordinate across hardware, software, and vendor partners to manage dependencies, testing, and deployment readiness.
• Facilitate release readiness activities, including test sign-off, cutover planning, and rollback strategies.

Delivery Coordination

• Plan and coordinate software releases with engineering and DevOps teams to deliver new features.
• Oversee pilot launches and go-lives with customers, ensuring readiness, documentation, and issue resolution.

Performance Tracking and Reporting

• Track milestones, KPIs, and adoption metrics; manage risks and seek out solutions proactively.

Process Improvement

• Champion continuous improvement by sharing lessons learned, refining workflows, and coaching teams on agile practices across distributed environments.

Requirements

Qualifications

• 5+ years of project management experience in technology or product development.
• Proficiency with Jira, Confluence, SharePoint, and Microsoft 365; Solid experience with Jira Dashboards and Jira Plans.
• Proven track record of coordinating hardware or software development projects.
• Experience is highly preferred with payments, point of sale systems, and PCI compliance.
• PMP, PMI-ACP, CSM, CSP, PSM, SAFe or related certifications strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated experience leading projects in high-growth, scaling organizations.
• Proven success in organizational change management, including adoption of new processes, tools, or structures.
• Fluency in coordinating across distributed or remote teams, including navigation of time zone challenges.
• Solid experience supporting agile ceremonies and delivery practices for Scrum, Kanban or hybrid teams.

Core Skills for Success

• Communication: Clear and concise updates to teams and stakeholders.
• Collaboration: Strong team player who thrives in cross-functional environments.
• Organization: Ability to manage multiple tasks, timelines, and stakeholders.
• Problem-Solving: Aptitude for anticipating and resolving challenges early.
• Adaptability: Comfort with shifting priorities and dynamic business needs.
• Execution Rigor: Consistently closes loops on decisions, actions, and owner follow-ups.
• Analytical Thinking: Uses data to validate assumptions, measure outcomes, and support decision-making.
• Agility: Strong experience with Scrum and other agile frameworks; able to bridge project-level planning with team-level execution.

Soft Skills & Attributes

• Initiative: Proactive in identifying needs and driving progress.
• Customer Focus: Commitment to delivering value for customers.
• Resilience: Ability to remain steady and focused under pressure.
• Growth Mindset: Eagerness to learn and advance project management capabilities.
• Stakeholder Savvy: Adapts communication and influence style to effectively engage diverse stakeholder audiences.