Project Manager (Operation Management) - Cosmetics & Skincare

• Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively.
• Plan, coordinate, and execute operational projects including new product launches, line trials, process improvements, and production transfers.
• Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction.
• Manage assigned projects from initiation through completion, including project planning, timeline development, and progress tracking.
• Provide pricing to customers for ancillary services.
• Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications.
• Deliver on-time samples, supporting information, pricing, and lead times for all new projects.
• Share final approved pricing with the BOM/PO Coordinator.
• Initiate pricing requests, review quotes, and communicate pricing to customers.
• Maintain project status updates in the project tracker file.
• Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management.
• Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support.
• Support regulatory requests for assigned customers, ensuring all needs are completed on schedule.
• Send annual drug stability letters to assigned customers.
• Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager.
• Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes. 
• Monitor monthly sales targets for accounts and report shortfalls if they occur.
• Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions.
• Partner with Business Development, and Customer Service teams to align operational deliverables with customer expectations.
• Ensure that production timelines and capacity align with customer launch timelines.
• Coordinate communications to align with the organization's goals and objectives.
• Represent the company at meetings and trade shows as needed.

• Bachelor’s degree in Business, or a related science field.
• Minimum of 1 to 1.5 years of experience in a fast-paced manufacturing environment preferred or experience as a Project Manager handling multiple customers/projects simultaneously.
• Must be able to travel occasionally (trade shows, client sites, facilities, and other events).
• Detail-oriented with superior organizational and communication skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage multiple assignments and priorities effectively.
• Strong interpersonal skills and a positive attitude.
• Ability to lift and carry up to 10-15 pounds.
• Proficiency in both Korean and English.

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