Project Manager – Implementations and Onboarding
GRUBBRRBoca Raton, FL
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Job Description
Project Manager – Implementations & OnboardingLocation: Boca Raton, FLWork Schedule: Full-Time, In-Office (Monday–Friday)Reports To: Director of Implementation (Onboarding Team)About GrubbrrGrubbrr is a leader in self-ordering and guest-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real-world, high-volume environments through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.Role SummaryGrubbrr is seeking a driven, customer-facing Project Manager to lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go-live.This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, enjoys cross-functional collaboration, and is comfortable owning outcomes.What You’ll DoProject Planning & Delivery
- Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations.
- Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards.
- Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes.
- Track project resource utilization and manage alignment with allocated budgets and staffing plans.
- Serve as the primary customer interface throughout the implementation lifecycle.
- Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership.
- Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management.
- Capture, document, and formally communicate outcomes of key decisions and escalations.
- Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success.
- Facilitate requirements gathering and assist with the creation of project deliverables as needed.
- Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers.
- Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.
- Provide hands-on support with configuration and customization of Grubbrr products during implementations.
- Write and review QA and UAT scripts as necessary.
- Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off.
- Prepare user-facing documentation and training materials to support successful adoption.
- Facilitate project review and status sessions with clients and internal teams.
- Define project success metrics and lead retrospectives with cross-functional delivery teams.
- Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization.
- Adopt and reinforce standardized implementation and development lifecycle methodologies.
- Successful, on-time, on-budget client implementations with high customer satisfaction
- Strong, trusted relationships with client stakeholders and internal teams
- Clear project documentation, communication, and governance throughout the lifecycle
- Smooth transitions from implementation to ongoing customer success
- Continuous improvement in onboarding efficiency and delivery quality
- Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience
- 2–5 years of experience in a customer-facing project management role, leading complex software implementations
- Demonstrated ownership of project scope, budget, timelines, and delivery commitments
- Experience managing multiple large projects or programs requiring cross-functional coordination
- Proven ability to communicate and influence Director-level and executive stakeholders
- Strong negotiation, conflict resolution, escalation, and executive communication skills
- Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates
- Comfortable working in a fast-paced, high-energy, team-oriented environment
- Strong written and verbal communication skills
- Must work full-time in Grubbrr’s Boca Raton, FL office
- Experience implementing restaurant, retail, hospitality, or fintech platforms
- Experience managing enterprise or multi-location software deployments
- Familiarity with QA, UAT, and structured delivery methodologies
- Experience mentoring junior project managers or implementation team members
- High-impact, customer-facing role with real ownership and accountability
- Work on cutting-edge self-ordering, fintech, and AI-driven technologies used globally
- Opportunity to act as a true entrepreneur within a rapidly scaling company
- Strong culture built on collaboration, accountability, and winning together
- Beautiful Boca Raton office designed for creativity and teamwork
- Equity opportunity in a fast-growing, mid-stage startup
- Be part of a company transforming how customers interact with businesses every day
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