Project Technician II Onsite (Las Vegas, NV)

Project Delivery 

• Install, configure, and support hardware, software, and network infrastructure as part of client project engagements. 
• Execute technical tasks for projects including, but not limited to, server deployments, workstation rollouts, network equipment installations, cloud migrations, and security solutions. 
• Perform structured testing and validation of installed solutions to ensure they meet project requirements and client expectations. 
• Collaborate with Project Managers to understand scope, timelines, and deliverables. 

Client Onsite Support 

• Travel to client locations to perform technical work, resolve deployment issues, and provide end-user guidance during project cutovers. 
• Represent the company professionally and build strong rapport with client stakeholders. 
• Provide clear communication on project status, challenges, and progress while onsite. 

Office-Based Project Work 

• Prepare and stage equipment prior to onsite deployment. 
• Document all technical steps, configurations, and outcomes in the company’s project management system. 
• Assist with post-project support and handoff to the Managed Services team. 

Collaboration & Documentation

• Work closely with senior project engineers for escalations and guidance on complex issues. 
• Maintain accurate project documentation, including network diagrams, configuration notes, and asset inventories.
• Follow established best practices, change management, and quality assurance procedures. 

• 3+ years of experience in IT support or project delivery, preferably in a Managed Services Provider environment. 
• Strong technical skills in Microsoft 365, Windows Server, Active Directory, networking (LAN/WAN, VLANs, firewall configuration), and endpoint deployment. 
• Familiarity with virtualization platforms (VMware, Hyper-V) and cloud technologies (Azure, AWS). 
• Experience with Immybot 
• Excellent troubleshooting skills across hardware, software, and networking. 
• Strong customer service orientation with the ability to explain technical concepts to non-technical users. 
• Ability to work independently and manage time effectively while balancing multiple projects. 
• Willingness to travel to client sites (local and occasionally regional). 

Preferred Qualifications 

• Relevant certifications such as CompTIA Network+, CompTIA Server+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals, or equivalent. 
• Experience with PSA/RMM tools (e.g., ConnectWise, Automate, Immybot). 
• Prior experience working in a fast-paced MSP environment with multiple concurrent client projects. 

• Medical Insurance Plan
• Dental & Vision
• Life Insurance 
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

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