Provider Liaison Specialist

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.    

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.   

The Provider Liaison Specialist is responsible for supporting and developing strong relationships with existing provider partners, working closely with the Provider Account Managers to identify new business opportunities among existing customers, and serving as a point of contact for customer service-related inquiries. In this role, you will liaise with cross-functional internal teams and support the Provider Account Managers to improve the full customer experience and grow revenue.

This position is based in one of our office locations in Huntersville, NC - Denver, CO - Rosemont, IL or Las Vegas, NV.

Essential Functions:

• Schedules patients with our facility partners
• Monitors and retrieves missing bills, records, liens from our facility partners
• Delegates and handles correspondence for internal and external parties
• Communicates daily with our medical facilities to verify that exams were completed and update information in our system
• Notify referring parties via email and phone call of any pertinent information regarding the scheduling of their client/patient
• Communicates daily with our medical facilities to receive examination results
• Updates contacts, addresses, modalities, special instructions, and other related information in our system
• Supports the Account Managers and Provider Development Executives
• Maintains confidentiality in accordance with HIPAA regulations
• Performs other related duties as assigned

Requirements

• High School or GED required; college degree preferred
• Experience working with medical providers and attorneys and knowledge of medical terminology
• Experience using Salesforce or CRM software
• Demonstrated experience in successfully delivering client-focused solutions to customer needs
• Demonstrable ability to communicate, present to and influence key stakeholders
• Strong listening, negotiation, and presentation abilities
• Ability to multitask and respond to emails and inquiries in a timely manner
• Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills\
• Proven ability to work in a fast-paced environment while maintaining a high level of work quality
• Self manage day-to-day
• Proficient in MS Office
• Must be able to work in-office at one of our office locations in Huntersville, NC - Denver, CO - Rosemont, IL or Las Vegas, NV

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.