QA Director, Tec Services (Mso)

• Location: This role supports multiple work locations: Virginia, Washington, California, and Florida.

Position Summary

The Quality Assurance Director oversees the quality assurance departments across various companies within the holding company. This role is pivotal in ensuring that all quality management activities are in compliance with ISO 9001 quality management standards and certifications. The Quality Assurance Director is instrumental in spearheading quality initiatives, fostering continuous improvement, and upholding the highest standards of quality across all managed service organizations.

Essential Duties and Responsibilities

• Develop and implement quality assurance strategies: Create and oversee the execution of comprehensive quality assurance strategies, policies, and procedures that adhere to ISO:9001 standards.
• Maintain ISO:9001 certifications: Ensure all managed service organizations adhere to ISO:9001 requirements and maintain their certifications by conducting regular audits and implementing corrective actions as needed.
• Quality management system (QMS) oversight: Oversee the development, implementation, and maintenance of the QMS to ensure it meets the needs of all stakeholders and complies with ISO:9001 standards.
• Continuous improvement initiatives: Promote a culture of continuous improvement by identifying areas for enhancement and implementing initiatives to drive quality improvements across all organizations.
• Performance metrics and reporting: Develop relevant quality performance metrics, track progress, and report on quality performance to senior management and other key stakeholders.
• Training and development: Design and deliver quality assurance training programs to ensure all employees understand and adhere to quality standards and best practices.
• Stakeholder collaboration: Work closely with other departments, including operations, procurement, and customer service, to ensure quality objectives are met and customer satisfaction is achieved.
• Regulatory compliance: Stay current with industry regulations and ensure all quality assurance activities and processes comply with relevant laws and standards.
• Leadership and team management: Lead, mentor, and develop the quality assurance team, fostering a collaborative and high-performance work environment.

Other duties as assigned, requested or needed.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Education and Experience:

• Education: Bachelor's degree in Quality Management, Engineering, or a related field (Master's degree preferred).
• Experience: Minimum of 10 years of experience in quality assurance management, preferably within a managed service organization or holding company structure.
• Certification: ISO:9001 Lead Auditor certification or equivalent is highly desirable.
• Knowledge: In-depth knowledge of ISO:9001 quality management standards and requirements.

Knowledge, Skills and Abilities:

• Strong analytical, problem-solving, and decision-making skills. Excellent communication, leadership, and interpersonal skills.
• Technical proficiency: Proficient in using quality management software and tools.
• Attention to detail: Highly organized and detail-oriented with a strong commitment to quality.

Physical and Environmental Demands

Office position in a production environment may be exposed to noise levels, dust and/or grime. Must wear appropriate personal protective equipment when required. Office environment with computers, printers, typing and normal conversation.

Physical and environmental conditions of the essential duties of the job.

• Lifting/carrying up to 50 lbs.
• Pushing/Pulling up to 50 lbs.
• Occasional handling (grasping/holding), twisting/turning, bending, squatting, kneeling, reaching over shoulder and outward.
• Frequent sitting, standing, walking- on uneven surfaces, normal surfaces and slippery surfaces.
• Frequent keyboard/ten key and fine finger movements

This document is intended to describe the general content and identify essential functions and requirements to perform this job. It is not an exhaustive statement of duties, responsibilities or requirements. Técnico complies with all laws pertaining to accommodation of disabled individuals and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. This document does not represent a contract of employment and Técnico reserves the right to modify or change this description and/or assign tasks deemed appropriate.

Internal Applications must be submitted to the Personnel Department no later than January 20, 2025, to receive consideration.

The Company reserves the right to seek external candidates concurrent with this job posting. All applicants (internal and external) will receive consideration so long as they meet the minimum requirements of the position. Candidates not selected, will be informed by Personnel as soon as possible following the hiring decision.