Quality Assurance Representative – Heritage Healthcare Services

Overview:Heritage Home Healthcare is seeking a dedicated and detail-oriented Quality Assurance Representative to join our team. This position plays a vital role in ensuring the safety and well-being of our clients across New Mexico by managing, analyzing, and reporting critical incidents. The ideal candidate will have strong analytical skills, excellent attention to detail, and a deep understanding of quality assurance in healthcare settings.

• Incident Management:
• Receive, track, and file all critical incident reports from staff and care teams across New Mexico.
• Ensure all reports are completed accurately and submitted within required timelines.
• Maintain organized and confidential records in compliance with company policies and state regulations.
• Data Analysis & Monitoring:
• Monitor trends and patterns in incident reporting.
• Analyze data to identify areas of concern or recurring issues.
• Prepare regular reports and summaries for internal review and external stakeholders.
• Investigation Support:
• Assist with internal investigations into critical incidents, including interviews and documentation reviews.
• Coordinate and communicate with involved parties as needed to gather information.
• Provide detailed summaries and evidence to support findings.
• Regulatory Reporting:
• Report critical incidents to Adult Protective Services (APS) and other applicable agencies in a timely manner.
• Ensure all reports include necessary documentation and meet state and federal requirements.
• Incident Recognition & Escalation:
• Recognize and report various types of critical incidents, including but not limited to:
• Abuse, neglect, and exploitation
• Emergency services involvement
• Law enforcement involvement
• Environmental hazards
• Elopement/missing persons
• Client deaths
• Administrative & QA Support:
• Collaborate with internal teams to improve reporting processes and staff education.
• Participate in QA meetings and audits as needed.
• Maintain strict adherence to confidentiality and ethical standards.

Qualifications:

• Prior experience in quality assurance, compliance, or healthcare administration (preferred).
• Knowledge of healthcare regulations, incident reporting protocols, and Adult Protective Services guidelines.
• Proficient in Microsoft Excel, including ability to create and manage spreadsheets, use formulas, and analyze data sets.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Detail-oriented with a high level of accuracy and accountability.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation (travel across New Mexico may be required).
• High school diploma or equivalent required; college degree in healthcare administration, public health, or related field is a plus.

Benefits:

• Competitive wages and benefits packages.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.

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