Quality Compliance Manager

Position Summary: The Quality Compliance Manager oversees all aspects of quality control and assurance for cut and sewn covers; Ensures products and services meet established standards by implementing and monitoring quality procedures through the QMS, inspecting and auditing product and processes, identifying and addressing quality issues, analyzing data to identify trends, and collaborating with other departments to maintain consistent quality across all operations; Acts as a champion for continuous improvement across the organization.

Position responsibilities:

• Developing and Implementing Quality Control Policies and Procedures: Creating and maintaining comprehensive quality control guidelines, SOPs and WI aligned with industry standards, company requirements, supplier and customer specifications and documenting through the QMS. Collaborating with Cover Prototype, Project Manager, Cut & Sew Manufacturing and Ops to ensure products and services meet quality and customer standards, including testing, analyzing data, building and validating sample, pilot and production specs.
• Collaborating with Cross-Functional Teams: Working closely with Cut & Sew and ticking manufacturing and prototype teams to ensure quality standards and in-process checks are integrated into each production process. Quality team ownership of Fit/Feel/Finish, pilot and first production measurements, data analysis and reporting.
• Conducting Regular Inspections and Audits: Performing routine checks, validations and verifications on products and processes throughout the protype and production cycles to identify potential quality issues early on. Performing internal audits against the QMS and identifying compliance concerns.
• Communicating with Customers and Suppliers: Working with suppliers, customers, sales, service and manufacturing to investigate customer complaints, issuing claims for returns and allowances, and dispositioning product. Corrective Action Reports (CAR/ SCAR/ RTV) for internal and supplier defects.
• Identifying and Addressing Quality Defects: Investigating and resolving any quality problems that arise, including root cause analysis, CAPA, and S/CARs to prevent future occurrences.
• Maintaining Quality Control Records: Documenting and reviewing inspection and audit results, data analysis, and implementing corrective actions to maintain a comprehensive quality record.
• Reporting on Quality Control Activities: Preparing and presenting reports to management on quality performance metrics and key findings. Initiating either a process improvement review or signaling a need for a process or product change based on quality related concerns and escalating significant quality issues that require management notification beyond routine reporting.
• Identify and Implement Preventive Actions: From root cause and preventive actions stemming from NCRs, RAs/ credits, and quality opportunities, work with manufacturing teams to develop and drive sustainable preventive actions across manufacturing and operations.
• Data Analysis and Problem Solving: Analyze data to set and validate specs; utilize data analysis techniques to determine capability and to validate pilot and production measurements, identify root causes, trends and areas for improvement; analyze process variations; develop solutions.
• Training and Mentoring Staff: Train and educate employees on quality control procedures and best practices.
• Follows all safety procedures and policies and corrects or advises management of any unsafe conditions.
• Other responsibilities and growth opportunities as assigned.

Key skills for a Quality Compliance Manager:

• Analytical skills- Ability to interpret data, analyze trends, and draw meaningful conclusions.
• Communication skills- Excellent communication skills to effectively convey quality concerns to various stakeholders.
• Knowledge of Quality Systems- Understanding of quality standards, processes, and work to develop understanding of best practices.
• Technical knowledge- Understanding relevant quality control methods and standards.
• Leadership skills- Managing and motivating a quality control team.
• Attention to detail- A keen eye for identifying even minor quality discrepancies.
• Problem-solving skills- Identifying root causes of quality issues and developing effective solutions.
• Project Management Skill- Ability to plan, organize, and execute quality improvement projects.
• Soft Skills- Good communication, interpersonal, and teamwork skills.

Role Qualifications and Experience:

• Safety Awareness
• Cultural awareness and adaptability to diverse workforces in various countries
• Ability to lead and hold teams accountable to results
• Commitment to company values
• Experience leading technical teams
• Experience with Six Sigma, TQM, Kaizen, or other quality processes preferred

Education requirements:

• 4-year college degree

Travel Requirements:

• Up to 50% primarily to Haiti with opportunities to China and Vietnam