Quality Engineering Manager

Responsibilities

Include but are not limited to the following:

• Key contact with customers for quality, service, and delivery issues and ensures the entire job focus to be timely, effective, and responsive to the customer
• Serve as a representative during audits by customers
• Support the customer by providing technical assistance through information sharing, research, and special projects
• Responsible for writing, revising, reviewing, and/or approving Product Specifications, Delivery Specifications, and other customer and/or product specific specifications and ensure these are upheld to the customer's expectations
• Work with Applications and Development to review documentation to ensure new product lines meet CSP Quality System and customer requirements
• Responsible for writing and/or approving Run Time Plans, test protocols, and summary reports for existing and developmental products related to existing and potential customers
• Responsible for writing new procedures, revising, reviewing, and/or approving for new and current processes
• Evaluate data from production and research/experiments and put into presentable format for internal and external use
• Lead and coordinate special projects to support and promote quality and productivity at CSP.
• Manage the Quality Engineering Department through training and coaching/mentoring of procedures, deviations, and continuous improvement/DMAIC projects
• Support the development of the Quality Engineering Department through training, networking, and work experiences that help them achieve their career goals and interests
• Direct and assist internal activities as a management representative when necessary
• Responsible for developing and driving internal metrics within the Quality Engineering Department
• Ascribes to and supports Aptar Vision, Core Values, and Rules of Leadership

Qualifications/Education/Special Skills

• Engineering degree preferred or related discipline
• Minimum of seven (7) years of Quality Engineering or equivalent experience in quality management in a regulated environment with five (5) years of ISO 9001 experience
• Must be an effective leader and have the ability to act with management authority
• Six Sigma Green or Black Belt
• Proficiency in use of statistical and analytical tools
• Proficiency in use of FMEA's, Control Plans, and Risk Assessments
• Proficiency in use of RCA's and DOE's
• Certified Internal Auditor
• Working knowledge of ISO 9001 and ISO 13485
• Facilitation and listening skills are a must
• Ability to resolve interpersonal conflict and team build
• Ability to work effectively across all organizational levels
• Ability to influence management on courses of action with minimal assistance through written and verbal communication