Quality Specialist, Compliance

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsible for maintaining consistent production quality by developing and enforcing automated quality practices and systems, validating processes, and ensuring accurate documentation. This role also oversees quality auditing, training, and compliance with customer and internal standards, while managing incoming, in-line, and final quality control testing. With a specific focus on compliance, the position is responsible for managing documentation, ensuring UL and customer (MSI) requirements are met, and overseeing Certificates of Compliance (CoCs), UL reporting, and regulatory traceability, while also supporting branch administrative and operational tasks.

Duties and Responsibilities

• Conduct testing procedures using specialized equipment.
• Develop, implement, and maintain quality systems, procedures, and documentation.
• Conduct incoming, in-process, and final quality control inspections and testing.
• Monitor and validate production processes to ensure compliance with quality standards.
• Maintain compliance documentation to meet regulatory, customer, and internal requirements.
• Support and participate in internal and external audits and inspections.
• Deliver quality training to staff and promote a culture of quality awareness.
• Investigate non-conformances, determine root causes, and implement corrective and preventive actions.
• Prepare for and participate in quality assurance testing activities, audits, and team meetings.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Maintain accurate records, reports, and certifications of compliance.
• Serve as lead auditor, with a strong emphasis on ISO/TL 9000 registration requirements.
• Perform qualification tests on workbenches.
• Maintain calibration and performance verification schedules and records.
• Perform all other duties assigned, based on the business the warehouse supports.

Compliance Specifications

1. Certificate of Compliance (CoC) Documentation Management
   • Collect, review, and validate Certificates of Compliance and supporting documentation for critical components.
   • Ensure each CoC includes required details (manufacturer, molding date, material specifications, additives, purchase order reference, shipment details, and authorized representative verification).
   • Maintain organized, traceable CoC records to support audit and regulatory requirements.
2. UL Report Oversight
   • Review UL reports to identify, track, and manage critical component lists.
   • Assist quality and operations teams in locating required compliance information.
3. Technical Compliance Expertise
   • Develop knowledge of molded parts, raw materials, and UL compliance requirements.
   • Apply technical expertise to validate documentation accuracy and compliance.
4. Administrative Support
   • Enter MSI-provided drop ship data into SAP accurately and on time.

Required Skills and Experience

• 2+ years of experience in quality assurance, quality control, or compliance within a manufacturing or production environment.
• Knowledge of quality standards, regulatory requirements, and ISO/TL 9000 or similar quality management systems.
• Proficiency in quality tools and methodologies, including root cause analysis, CAPA, audits, and trend analysis.
• Experience with data trending, final inspections, and reporting to support continuous improvement.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to train, lead, and motivate others.
• Highly organized, detail-oriented, and self-motivated, with strong time management skills.
• Ability to work effectively both independently and in a team environment.
• Proficiency in Microsoft Office (Excel, Word, SharePoint).

Compliance Specifications

• Fundamental understanding of materials, components, and compliance processes.

Preferred Skills and Experience

• QMS experience in a distribution environment.
• Customer interaction experience.
• Experience with Six Sigma/5S/LEAN concepts and logistics, distribution, or telecommunications experience.

Compliance Specifications

• Experience with SAP.

Educational Requirements

• Associate’s or Bachelor’s degree in Quality, Engineering, Manufacturing, or a related field (or equivalent experience).

Physical Demands

• Warehouse environment.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Working Days

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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