Quality Support Analyst

What We Offer

• The initial compensation for this position ranges from $69,970.86 to $86,055.33 annually.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Stipend contingent upon Bilingual assessment completion.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are

Pacific Clinics is the leading community-based nonprofit provider of mental health and substance use disorder services. For over 150 years, we have offered high-quality behavioral health, educational and support and social services at no cost to the individuals and families we serve. Reaching more than 100,000 Californians each year, Pacific Clinics offers hope through culturally responsive, trauma-informed and research-based care.

Who We Serve

Pacific Clinics offers comprehensive behavioral health services, support and social services and education services to individuals and families who are eligible for Medi-Cal across California.

JOB SUMMARY:

Schedule: Monday through Friday, from 8am to 5pm

Working within the values and philosophy of the agency and with general direction, supports the development and implementation of quality practices and outcomes within regional divisions. Performs analysis of data and other quality indicators to ensure that information is provided so that all staff understand and have access to resources that ensure the basic and advanced skills and competencies to meet business demands.

Serves as a primary resource to the QSM by supporting the development and implementation of training curricula or other regional resources based on evaluation of data and quality indicators. Identifies and recommends other quality improvement and compliance related activities.

RESPONSIBILITIES & DUTIES

1. Analyzes a wide variety of data and quality indicators to evaluate regional performance against targets or standards.

2. Develops materials related to the region's performance measurement, evaluation and improvement activities.

3. Creates materials of various types for training and regional improvement projects.

4. Develops materials that support the successful implementation the organization's Corporate Compliance Plan, standards and activities.

5. Develops and ensures implementation of required communication plans to assure the effective communication of quality management information.

6. Leads training and/or staff and management development activities as required.

7. Leads development and implementation of curriculum for emerging training needs as requested, in coordination with the Learning Manager and Learning Partner.

8. As part of quality improvement efforts including data analysis, evaluates and makes recommendations for organizational and regional development, quality management or training activities within the region or the agency.

9. Provides assistance and recommendations to the Quality Support Manager in management of identified quality or compliance issues.

10. Conducts and presents results of needs assessments and recommendations to diverse groups of agency staff.

11. Leads, facilitates and/or participates in agency/regional quality improvement activities.

12. Works collaboratively with the Senior Training Coordinator in support of regional or agency-wide organizational development projects.

13. Other related responsibilities, as assigned, to support specific department/business needs.

CORE KNOWLEDGE COMPETENCIES

• Broad in-depth understanding of statistical concepts, theories, and formulas.
• Exhibits understanding of emergency response techniques appropriate to the position.
• Adheres to EMQ mandates, policies, and procedures.
• Gathers, organizes and analyzes date and information.
• Defines work processes for the purpose of determining standards and expectations.
• Extracts information from regulations or other complex documents to create clear organizational policies and procedures.
• Facilitates complex group processes.
• Trains, coaches, and mentors on key skills and competencies for a variety of positions.
• Uses Microsoft PowerPoint and other training related and data base management software at an advanced level.

JOB SPECIFIC COMPETENCIES

• Ensures Data accuracy
• Decision Quality
• Workforce Development
• Leads Team Performance
• Project Management

CORE ABILITIES

Ability to:

• Calculate, evaluate, formulate, and provide relevant solutions and/or valid inferences to statistical analyses.
• Work in a fast-paced, highly pressured, and changing environment.
• Maintain standards of confidentiality.
• Maintain positive work relationships in a respectful and collaborative manner.
• Maintain good communication to ensure others have necessary information.
• Sensitivity to working with culturally diverse populations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience

• A combination of education and experience equivalent to a Bachelor of Arts or Science (B.A./B.S.) in Psychology, Social Work, or a closely related field plus five (5) years' experience in a human service field.

OR

• A Master's degree (M.A./M.S.) in any human service field or in organizational development plus one (1) year experience in a human service field.

Must possess a valid CA driver's license and insurance with two years' experience and maintain an insurable driving record under the agency's liability policy.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.