Quotation And Order Management Job Details | C0001225248p

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 02/27/2026

Introduction:

We are seeking a Quotation and Order Management Specialist to join our Quote and Order Delivery team. You will be responsible for all aspects of customer service to both external and internal clientele. Responsible for daily customer service activities such as answer inbound customer calls and emails, quoting, order entry, order management, and first-line technical and customer support. In this position, you will report to Michelle Roman, Manager for this role.

This position is mainly located in Columbia, (SC) but we are happy to offer flexible working arrangements, including hybrid options.

Team you belong to:

You will join a team of quotation management experts dedicated to providing unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support.

Our team culture is all about succeeding, effective communication and providing solution to our customers. The members in our team are located in Columbia, (SC).

What you'll do:

• Answers customer calls as a member of the Pump Parts Inside Sales Team.
• Prepares quotes and enters orders in SAP for customers received via phone, fax, and email.
• Understands and provides first-line technical information to customers utilizing equipment manuals, schematics, parts lists, blueprints, electronic databases & card files.
• Works with Technical Parts Support and Pricing to add new or update existing materials in SAP, tracking, and following to completion.
• Consults with sales teams, purchasing groups, design team, sourcing, logistics.
• Initiates, tracks, and follows up on quote requests, and lead time requests.
• Provides a direct contact link for sales and external customers.
• Reviews and prepares responses to inquiries from Customers for the Mining Services market, pump parts products within the CSR's allocated territory, and cover other CSR's workload during peak activity and/or absence.
• Follows up quotations for parts on a prompt, efficient, consistent basis, monitor performance compared to KPI's. Provide information to sales on won/lost, etc.

Who you are:

• Associate's degree in technical field or business. Bachelor's degree preferred.
• 5 years of experience in customer service or related experience or technical knowledge/experience in the industry with product familiarity.
• Ability to understand equipment manuals, schematics, parts lists, & blueprints.
• Bilingual preferred, to support multiple markets.
• Understanding of product terminology and part numbers; continual learning about basic technical aspects of products preferred.
• Demonstrated computer skills in Microsoft Office (Word, basic Excel, Access, and PowerPoint), SAP, email, and the Internet.

What's in it for you:

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch:

Want to rise above the possible with us? Click 'Apply now' to leave your application.

How to join- Working at Metso- About Metso- Diversity and Inclusion- Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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