Raven Store Retail Associate

Description

Department: College Relations

Job Status: Full-Time (40-hours per week)

Reports To: Director of the Campus Store

Grade/Level:

Amount of Travel Required: None

Work Schedule: Flexible, according to store manager's needs (some weekend work)

Positions Supervised: none

POSITION SUMMARY

The Retail Associate assists the Director, Campus Store in the daily operation of the campus store, a resource person for student staff and various clerical duties for and related to the campus store.

ESSENTIAL FUNCTIONS

• Assist the Director, Campus Store with all operational aspects of the Campus Store
• Assist with student worker schedules and staffing, and staff training
• Provide customer service and Benedictine Hospitality to all guests who enter the campus store
• Maintain proficiency with Point-of-Sale (POS) operations, online store sales, and troubleshooting techniques to assist with daily transactions, reporting and balancing requirements
• Actively involved with inventory control: generating purchase orders, processing new merchandise, receiving goods, and accounts payable for the campus store
• Participate in vendor meetings with the Director, Campus Store; including view, select new merchandise, and assist in planning product mix
• Prepare and participate in semi-annual inventory
• Serve as a student staff resource to assist with online store responsibilities (i.e., mailing orders, website updates etc.)
• Serve as a student staff resource to assist with sales transactions, customer service, balancing the cash register and inventory
• Work special events including Saturdays for home football games, move-in, graduation, alumni reunion and Student Orientation, Advising and Registration (SOAR)
• Perform additional job-related duties as assigned, follow College policies and procedures

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

• Accurate- Ability to perform work accurately and thoroughly
• Business and accounting skills for processing and receiving orders, inventory control and invoice payment
• Communication, Oral & written- Ability to communicate effectively with others
• Problem Solving- Ability to find a solution or to deal proactively with work-related problems
• Creative- Apply creative and artistic ideas to displays, product graphic designs and advertising in effective ways to appeal to customers
• Customer Oriented- Desire to understand and serve the customer, connect, and build trust
• Friendly- Helpful, able to relate with customers, staff, and other college personnel
• Judgment- Ability to make sound decisions, considering what is in the best interest of the college
• Organized- Ability to keep the store functioning in an orderly and effective manner
• Management skills- Engaging, confident, able to direct and oversee a group of student staff in day-to-day operations of the store in the absence of the Director, Campus Store

Education

High school graduate or higher

Experience

At least 1 year in retail store or customer service-oriented business.

PHYSICAL DEMANDS

Physical Abilities

Stand C

Walk C

Sit O

Handling / Fingering C

Reach Outward C

Reach Above Shoulder F

Climb F

Crawl N

Squat or Kneel F

Bend F

Push / Pull

12 lbs or less F

13-25 lbs F

26-40 lbs O

41-100 lbs O

Lift /Carry

10 lbs or less C

11-20 lbs C

21-50 lbs O

51-100 lbs N

Over 100 lbs N

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

EOE