Receptionist

EPTAC is looking for a Receptionist to join our team in our Salem, NH office. This person will be responsible for greeting our customers/students/visitors, supporting students to settle in their classes, answer questions regarding the facility or their classes and helping with other administrative tasks.

The ideal candidate is a high energy, positive, results-driven and hands on person willing to learn to advance a career EPTAC.

Responsibilities:

• Welcome and assist guests, customers and students, and team members with a warm, professional greeting, ensuring every visitor has a positive first impression and clear guidance.
• Support Students and answer any questions regarding their classes or regarding our facility
• Answer, screen, and direct incoming phone calls; respond promptly with accurate information and escalate inquiries as needed.
• Maintain and curate the reception area, ensuring it remains tidy, stocked with branded materials, and represents the company’s values at all times.
• Handle daily correspondence efficiently by organizing, receiving, and distributing mail, packages, emails, and faxes using modern office technologies.
• Oversee visitor management and office security: verify identities, issue badges, monitor digital sign-in logs, and enforce compliance with safety protocols.
• Schedule and coordinate meetings, appointments, and travel arrangements for staff, utilizing collaborative scheduling tools for maximum efficiency.
• Deliver cross-departmental administrative support, including document preparation, digital filing, scanning, transcribing, data entry, and report assistance.
• Order and track office supplies to ensure ongoing availability and cost control.
• Proactively support management and colleagues by facilitating guest experiences, arranging refreshments, and responding skillfully to internal and external queries.
• Utilize smart visitor and office management software to streamline notifications, security, bookings, and administrative workflows, continuously seeking process improvements.
• Learn and develop new skills - Understand EPTAC's business and how we work. Work on continuous improvement for how we  support our customers/students and visitors. 

Requirements:

• 3+ years experience working in a professional environment
• Bachelor’s degree or equivalent
• Excellent ability to manage and build relationships
• Be a great team member - develop relationships and be the go to person for our instructors and broader teams.
• Practical, quick and hands on approach to problems

About EPTAC:

EPTAC is the leader in Electronics Manufacturing Training and Certification in North America with 24 locations. Our headquarter is in Salem, NH. We are a dedicated team of hard working employees with a strong culture and enjoy working in a modern and positive environment. EPTAC benefits include health care, paid time off, retirement savings and professional development.

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